EXL Launches Integrated Accounts Receivables Management Solution to Address Rising Customer Demand for Working Capital Optimization
The ARM solution, which was built on EXL's proprietary Business EXLerator Framework and leverages SunGard's GETPAID technology, uses sophisticated analytics for portfolio risk, and root cause analysis for disputed invoices to enhance a company's collections strategy. In addition, the ARM solution includes a dashboard that monitors daily activity such as cash collections and disputed invoices making it the ideal tool to improve communication with customers.
"In the current environment of hyper competition, companies have to achieve an optimal balance between operating costs, working capital objectives and customer experience," said
A global study conducted by EXL and SunGard found that while cost reduction is the main driver behind the automation of accounts receivables, customer service is the area that benefits the most from this technology. In the study, which surveyed over 200 people from 25 industries, including manufacturing, technology and financial services, 67% of participants cited customer experience as the top concern in selecting a provider and 44% identified poor communication as the main challenge in working with a credit and collections provider.
"One example of how automation technologies can help business process providers is within the area of managing disputes and deductions in the collections process. This is an area prone to breakdown, however, a standardized workflow and tracking process cycle time can help this be dramatically improved," said CJ Wimley, Chief Operating Officer, SunGard AvantGard Receivables. "By harnessing this technology, the accounts receivables function can become a powerful ally in increasing working capital."
About EXL
EXL (Nasdaq:EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge. EXL provides operations management, decision analytics and technology platforms to organizations in insurance, healthcare, banking and financial services, utilities, travel, and transportation and logistics, among others. We work as a strategic partner to help our clients streamline business operations, improve corporate finance, manage compliance, create new channels for growth and better adapt to change. Headquartered in
About SunGard
SunGard is one of the world's leading software and technology services companies, with annual revenue of about
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CONTACT: Media Contact:Source:Michael Sherrill Vice President Marketing 646-419-0778 michael.sherrill@exlservice.com
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