ExlService Holdings, Inc.
Feb 27, 2018

EXL Reports 2017 Fourth Quarter and Full Year Results

2017 Fourth Quarter Revenues of $197.9 Million, up 11.6% year over year
Q4 Diluted EPS (GAAP) of ($0.27)1, down from $0.45 in Q4 of 2016
 Q4Adjusted Diluted EPS (Non-GAAP) of $0.67, up from $0.61 in Q4 of 2016

2017 Revenues of $762.3 Million, up 11.1% year over year
2017 Diluted EPS (GAAP) of $1.391, down from $1.79 in 2016
2017 Adjusted Diluted EPS (Non-GAAP) of $2.65, up from $2.33 in 2016

NEW YORK, Feb. 27, 2018 (GLOBE NEWSWIRE) -- ExlService Holdings, Inc. (NASDAQ:EXLS), a leading operations management and analytics company, today announced its financial results for the quarter ended December 31, 2017 and the full year 2017.

Rohit Kapoor, Vice Chairman and Chief Executive Officer, said, "EXL ended the year with a strong fourth quarter generating revenue growth of 11.6% to $197.9 million and adjusted EPS of $0.67, up 9.8%.  For the year 2017, EXL grew revenues by 11.1% led by our Analytics segment which grew 26.7%.  Our Operations Management businesses revenues grew 6.2% for the full year.

"Our 2017 performance was strong with our top and bottom lines exhibiting double-digit growth. In addition, we increased our digital technology investments in the areas of machine learning, advanced automation and robotics. As we create more digitally architected solutions, we are positioning ourselves to take advantage of market opportunities to be the strategic digital transformation partner of choice for our clients."

Vishal Chhibbar, Chief Financial Officer, said, "In 2017, we generated $113.1 million of cash flow from operations and ended the year with $265.3 million in cash and short term investments. For 2018, we are providing revenue guidance of $830 million to $855 million, representing annual revenue growth of 9% to 12% on constant currency basis. Our adjusted diluted earnings per share guidance is $2.70 to $2.80. There are several factors contributing to our adjusted EPS growth which include improved operating profit margins on higher revenues which is partially offset by dilution from our acquisition of Health Integrated of $0.05 to $0.07 and an increase in our estimated effective tax rate to between 29% and 31% for 2018."


1 Includes impact of one-time provisional income tax expense of $29.2 million related to the U.S. Tax Cuts and Jobs Act ("Tax Reform Act") which reduced our GAAP diluted EPS by $0.83 during the three months ended and year ended December 31, 2017.

Financial Highlights: Fourth Quarter 2017

We have six reportable segments: Insurance, Healthcare, Travel, Transportation & Logistics, Finance & Accounting, All Other (Banking & Financial Services, Utilities and Consulting) and Analytics. Reconciliations of adjusted (non-GAAP) financial measures, including those reflecting constant currency, to GAAP measures are included at the end of this release.

  Revenues Gross Margin
  Three months ended Three months ended
  Dec 31, Dec 31, Sept 30, Dec 31, Dec 31, Sept 30,
Reportable Segments 2017 2016 2017 20172 2016 20172
  (dollars in millions)      
Insurance $61.0  $54.6  $59.6  31.5% 31.0% 34.2%
Healthcare 20.3  18.9  18.9   37.2% 38.2% 35.9%
Travel, Transportation & Logistics 17.6  16.7  18.5  38.0% 39.9% 45.9%
Finance & Accounting 22.8  20.5  21.6  38.8% 36.9 % 41.5%
All Other 20.6  21.1  20.0  31.7% 37.2% 32.0%
Analytics 55.6  45.5   53.7  35.4% 33.6% 33.7%
Total revenues, net $197.9  $177.3  $192.3  34.6% 34.7%  36.0%


2 The Company early adopted Accounting Standards Update (ASU) 2017-12, Derivative and Hedging (Topic 815), Targeted Improvements to Accounting for Hedging Activities. Pursuant to this adoption, effective January 1, 2017, the Company recorded settlement gain/(loss) on cash flow hedges in cost of revenues and operating expenses, as applicable, in the consolidated statements of income for each of the quarters of 2017. In prior periods, such gain/ (loss) were recorded under "Foreign exchange gain, net" in the consolidated statements of income.

Financial Highlights: Full Year 2017

  Revenues Gross Margin
  Year ended Year ended
Reportable Segments  Dec 31, 2017  Dec 31, 2016  Dec 31, 2017  Dec 31, 2016
  (dollars in millions)    
Insurance $234.8  $206.3  32.1% 29.1%
Healthcare 77.0  68.7  35.7% 35.8%
Travel, Transportation & Logistics 71.0   69.4  41.6% 39.5%
Finance & Accounting 86.5  79.4  40.5% 39.2%
All Other 83.1  96.5  31.8% 36.7%
Analytics 209.9  165.7  34.7% 35.8%
Total revenues, net $762.3  $686.0  35.0% 34.7%

Business Highlights: Fourth Quarter 2017

2018 Guidance

Based on current visibility, and a U.S. Dollar to Indian Rupee exchange rate of 64.50, British Pound to U.S. Dollar exchange rate of 1.40, U.S. Dollar to the Philippine Peso exchange rate of 52.0 and all other currencies at current exchange rates.

Conference Call

ExlService Holdings, Inc. will host a conference call on Tuesday, February 27, 2018 at 8:00 A.M. ET to discuss the Company's quarterly operating and financial results.  The conference call will be available live via the internet by accessing the investor relations section of EXL's website at ir.exlservice.com, where an accompanying investor-friendly spreadsheet of historical operating and financial data can also be accessed.  Please access the website at least fifteen minutes prior to the call to register, download and install any necessary audio software.

To listen to the conference call via phone, please dial 1-877-303-6384, or if dialing internationally, 1-224-357-2191 and an operator will assist you.  For those who cannot access the live broadcast, a replay will be available on the EXL website ir.exlservice.com for a period of at least twelve months.

About ExlService Holdings, Inc.

EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL's proprietary Business EXLerator Framework®, cutting-edge analytics, digital transformation and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 27,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), Colombia, Australia and South Africa. For more information, visit www.exlservice.com.

Continuing Statement Regarding Forward-Looking Statements This press release contains forward-looking statements. You should not place undue reliance on those statements because they are subject to numerous uncertainties and factors relating to EXL's operations and business environment, all of which are difficult to predict and many of which are beyond EXL's control. Forward-looking statements include information concerning EXL's possible or assumed future results of operations, including descriptions of its business strategy. These statements may include words such as "may," "will," "should," "believe," "expect," "anticipate," "intend," "plan," "estimate" or similar expressions. These statements are based on assumptions that we have made in light of management's experience in the industry as well as its perceptions of historical trends, current conditions, expected future developments and other factors it believes are appropriate under the circumstances. You should understand that these statements are not guarantees of performance or results. They involve known and unknown risks, uncertainties and assumptions. Although EXL believes that these forward-looking statements are based on reasonable assumptions, you should be aware that many factors could affect EXL's actual financial results or results of operations and could cause actual results to differ materially from those in the forward-looking statements. These factors, which include our ability to successfully integrate strategic acquisitions, are discussed in more detail in EXL's filings with the Securities and Exchange Commission, including EXL's Annual Report on Form 10-K. These risks could cause actual results to differ materially from those implied by forward-looking statements in this release. You should keep in mind that any forward-looking statement made herein, or elsewhere, speaks only as of the date on which it is made. New risks and uncertainties come up from time to time, and it is impossible to predict these events or how they may affect EXL.  EXL has no obligation to update any forward-looking statements after the date hereof, except as required by federal securities laws.


(In thousands, except share and per share amounts)

 Year ended December 31, Three months ended December 31,
 2017 2016 2017 2016
Revenues, net$762,310  $685,988  $197,875  $177,274 
Cost of revenues (exclusive of depreciation and amortization)495,586  447,956  129,369  115,784 
Gross profit266,724  238,032  68,506  61,490 
Operating expenses:       
General and administrative expenses102,567  88,648  27,521  25,028 
Selling and marketing expenses53,383  50,582  14,749  12,707 
Depreciation and amortization38,549  34,580  10,060  9,580 
Total operating expenses194,499   173,810  52,330  47,315 
Income from operations72,225  64,222  16,176  14,175 
Foreign exchange gain, net2,839  5,597  935  2,024 
Interest expense(1,889) (1,343) (510) (320)
Other income, net11,859  15,408  2,988  3,211 
Income before income tax expense85,034  83,884  19,589  19,090 
Income tax expense36,146  22,151  28,944   3,602 
Net income$48,888  $61,733   $(9,355) $15,488 
Earnings per share:       
Basic$1.44  $1.84  $(0.27 ) $0.46 
Diluted$1.39  $1.79  $(0.27) $0.45 
Weighted-average number of shares used in computing earnings per share:       
Basic33,897,916  33,566,367  34,086,711  33,638,170 
Diluted35,110,210   34,563,319  34,086,711  34,714,308 



(In thousands, except share and per share amounts)

 As of
 December 31, 2017 December 31, 2016
Current assets:   
Cash and cash equivalents$86,795  $213,155 
Short-term investments178,479  13,491 
Restricted cash3,674  3,846 
Accounts receivable, net135,705  113,067 
Prepaid expenses9,781  7,855 
Advance income tax, net8,801  6,242 
Other current assets29,582  21,168 
Total current assets452,817  378,824 
Property and equipment, net66,757  49,029 
Restricted cash3,808  3,393 
Deferred taxes, net8,585  14,799 
Intangible assets, net48,958  53,770 
Goodwill204,481  186,770 
Other assets36,369  19,943 
Investment in equity affiliate

Total assets$824,775  $706,528 
Liabilities and Equity   
Current liabilities:   
Accounts payable$5,918  $3,288 
Current portion of long-term borrowings10,318  10,000 
Deferred revenue10,716  16,615 
Accrued employee cost55,664  50,832 
Accrued expenses and other current liabilities61,366   43,264 
Current portion of capital lease obligations267  232 
Total current liabilities144,249  124,231 
Long term borrowings50,391  35,000 
Capital lease obligations, less current portion331  300 
Income taxes payable13,557   
Non-current liabilities16,202  14,819 
Total liabilities224,730  174,350 
Commitments and contingencies   
Preferred stock, $0.001 par value; 15,000,000 shares authorized, none issued   
ExlService Holdings, Inc. stockholders' equity:

Common stock, $0.001 par value; 100,000,000 shares authorized, 36,790,751 shares issued and 33,888,733 shares outstanding as of December 31, 2017 and 35,699,819 shares issued and 33,628,109 shares outstanding as of December 31, 201637  36 
Additional paid-in capital322,246  284,646 
Retained earnings427,064  382,722 
Accumulated other comprehensive loss(45,710) (75,057)
Total including shares held in treasury703,637  592,347 
Less: 2,902,018 shares as of December 31, 2017 and 2,071,710 shares as of December 31, 2016, held in treasury, at cost(103,816) (60,362)
Stockholders' equity$599,821  $531,985 
Non-controlling interest224  193 
Total equity$600,045   $532,178 
Total liabilities and equity$824,775  $706,528 


Reconciliation of Adjusted Financial Measures to GAAP Measures

In addition to its reported operating results in accordance with U.S. generally accepted accounting principles (GAAP), EXL has included in this release certain financial measures (adjusted operating income, adjusted operating income margin, adjusted EBITDA, adjusted EBITDA margin, adjusted net income, adjusted diluted earnings per share and information on a constant currency basis) that the Securities and Exchange Commission defines as "non-GAAP financial measures." The non-GAAP financial measures disclosed by EXL should not be considered a substitute for, or superior to, financial measures calculated in accordance with GAAP, and the financial results calculated in accordance with GAAP and reconciliations from those financial statements should be carefully evaluated. EXL believes that providing these non-GAAP financial measures may help investors better understand EXL's underlying financial performance.  Management also believes that these non-GAAP financial measures, when read in conjunction with EXL's reported results, can provide useful supplemental information for investors analyzing period to period comparisons of the Company's results and comparisons of the Company's results with the results of other companies. Additionally, management considers some of these non-GAAP financial measures to determine variable compensation of its employees. EXL believes that it is unreasonably difficult to provide its earnings per share financial guidance in accordance with GAAP for a number of reasons, including, without limitation, EXL's inability to predict its future stock-based compensation expense under ASC Topic 718, the amortization of intangibles associated with further acquisitions and the currency fluctuations and associated tax impacts: as such EXL presents guidance with respect to adjusted diluted earnings per share. EXL also incurs significant non-cash charges for depreciation that may not be indicative of the Company's ability to generate cash flow.

The information provided on a constant currency basis reflects a comparison of current period results translated at the prior period currency rates. EXL's primary exchange rate exposure is with the Indian Rupee, the U.K. pound sterling and the Philippine Peso. The average exchange rate of the U.S. Dollar against the Indian Rupee decreased from 67.70 during the quarter ended December 31, 2016 to 64.36 during the quarter ended December 31, 2017, representing appreciation of 4.9%. The average exchange rate of the U.S. Dollar against the Philippine Peso increased from 49.29 during the quarter ended December 31, 2016 to 50.60 during the quarter ended December 31, 2017, representing a depreciation of 2.7%. The average exchange rate of the British Pound against the U.S. Dollar increased from 1.23 during the quarter ended December 31, 2016 to 1.34 during the quarter ended December 31, 2017, representing appreciation of 8.9%. This information is provided because EXL believes that it provides useful comparative incremental information to investors regarding EXL's operating performance.

The following table shows the reconciliation of these non-GAAP financial measures for the year ended December 31, 2017 and December 31, 2016, the three months ended December 31, 2017 and 2016 and the three months ended September 30, 2017:

Reconciliation of Adjusted Operating Income and Adjusted EBITDA
(Amounts in thousands)

  Year ended Three months ended
  December 31, December 31, September 30,
  2017 2016 2017 2016 2017
Net Income (GAAP) $48,888  $61,733  $(9,355) $15,488  $21,077  
add: Income tax expense 36,146  22,151  28,944  3,602   2,819 
subtract: Interest expense, foreign exchange gain, net and other income, net (12,809) (19,662) (3,413) (4,915) (3,077)
Income from operations (GAAP) $72,225   $64,222  $16,176  $14,175  $20,819 
add: Stock-based compensation expense (a) 23,041  19,770  6,270  5,027  5,708 
add: Amortization of acquisition-related intangibles (b) 13,975  11,873   3,483  3,592  3,487 
Adjusted operating income (Non-GAAP) $109,241  $95,865  $25,929  $22,794  $30,014 
Adjusted operating income margin as a % of revenues (Non-GAAP) 14.3% 14.0% 13.1% 12.9% 15.6%
add: Depreciation 24,574  22,707  6,577   5,988  6,095 
Adjusted EBITDA (Non-GAAP) $133,815  $118,572  $32,506  $28,782  $36,109 
Adjusted EBITDA margin as a % of revenues  (Non-GAAP) 17.6% 17.3% 16.4% 16.2% 18.8%

(a) To exclude stock-based compensation expense under ASC Topic 718.
(b) To exclude amortization of acquisition-related intangibles.

Reconciliation of Adjusted Net Income and Adjusted Diluted Earnings Per Share
(Amounts in thousands, except per share data)

  Year ended Three months ended
  December 31, December 31, September 30,
  2017 2016 2017 2016 2017
Net income (GAAP) $48,888  $61,733  $(9,355) $15,488  $21,077 
add: Stock-based compensation expense (a) 23,041  19,770  6,270  5,027  5,708 
add: Amortization of acquisition-related intangibles (b) 13,975  11,873  3,483  3,592  3,487 
add: Effect of tax impact from Tax Reform Act (c) 29,185    29,185     
subtract: Tax impact on stock-based compensation expense (d) (18,370) (7,216)  (5,063) (1,898) (5,564)
subtract: Tax impact on amortization of acquisition-related intangibles (3,789) (3,073) (947) (901) (942)
Subtract: Changes in fair value of earn-out consideration (net of tax) (e)   (2,515)      
Adjusted net income (Non-GAAP) $92,930  $80,572  $23,573  $21,308  $23,766 
Adjusted diluted earnings per share (Non-GAAP) $2.65  $2.33  $0.67  $0.61  $0.68 

(a) To exclude stock-based compensation expense under ASC Topic 718.

(b) To exclude amortization of acquisition-related intangibles.

(c)  To include impact related to the Tax Reform Act. The Company recognized a one-time income tax expense of $29,185 during the three months ended and year ended December 31, 2017, comprised of a provisional deemed repatriation tax expense of $27,236 and a provisional net deferred tax expense of $1,949. The one-time incremental income tax expense reflects certain assumptions based upon the Company's interpretation of the Tax Reform Act and may change as the Company receive additional clarification and guidance and as the interpretation of the Tax Reform Act evolves over time. Any additional changes would be reflected as a non-GAAP adjustment in the period in which they are recorded.

(d) Tax impact include $9,796 for the year ended December 31, 2017 and $2,627 and $3,488 during the three months ended December 31, 2017 and September 30, 2017 respectively, related to discrete benefit recognized in income tax expense on adoption of ASU No. 2016-09, Compensation - Stock Compensation.

(e) To exclude change in fair value of earn-out consideration related to the Company's 2015 acquisition of RPM Direct LLC and RPM Data Solutions LLC.

Contact: Steven N. Barlow
Vice President, Investor Relations
(212) 624-5913

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Source: ExlService Holdings, Inc.

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