EXL Launches English-Language Customer Support Centre in South Africa
"EXL continues to expand our global delivery model, and we are excited about the opportunities we are seeing from companies who want to leverage our differentiated capabilities to drive better experiences for their customers," said
The centre will support all regions that have customer relationships or processes conducted in English, particularly relevant to companies in the
"Cape Town is the latest addition to our expanding footprint, and we are excited to tap the rich talent pool within the country," said
EXL provides operations management, analytics and technology platforms to insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics companies. Through its proprietary Business EXLerator Framework™, EXL can deliver greater outcomes far faster than traditional BPO sourcing models through the integration of intellectual property, deep domain knowledge, robotics and analytics into client business operations.
"BPO capabilities are evolving now to include highly specialised industry services, and
About EXL
EXL (NASDAQ:EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge. EXL provides operations management, decision analytics and technology platforms to organizations in insurance, healthcare, banking and financial services, utilities, travel, and transportation and logistics, among others. We work as a strategic partner to help our clients streamline business operations, improve corporate finance, manage compliance, create new channels for growth and better adapt to change. Headquartered in New York and in business since 1999, EXL has approximately 23,500 professionals in locations throughout the U.S.,
About BPESA
BPESA is a non-profit industry association for the BPO sector in
Media Contacts:Jennifer Reid , jreid@thecommsco.com, +44 7920 012356Michael Sherrill , Vice President, Marketing, EXL, michael.sherrill@exlservice.com +1 646-419-0778
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