EXL Health Launches Omni-Channel Patient Engagement Platform to Transform Care Management
“As healthcare payers and providers continue to shift to value-based models, which incentivize the use of the most effective therapies, it is essential that care management protocols are designed to help patients to follow the path to optimal outcomes,” said
EXL Health’s Patient Engagement Platform combines the following functions in a single solution set, giving health plans and self-insured employers the flexibility to tailor their care management strategies:
- Real-World Patient Data Analytics: Through advanced analytics of electronic medical records, lab and biometric data, prescription claims, medical claims, sociodemographic data and other sources, the Patient Engagement Platform is able to identify instances of low value care, track patterns of patient adherence and non-adherence and assign detailed patient-level risk stratifications.
- Care Management Plan Optimization: By pairing these analytics with value-based best practices, the Patient Engagement Platform is able to deliver a care management program that will optimize resource use and guide patients to the best possible care.
Omni-Channel Engagement: Through a combination of automated, digital interventions leveraging conversational AI and touchless outbound calling, and face-to-face engagement with nurse care managers, the Patient Engagement Platform tailors the right message to the right patient via the right communication channel to drive continued, active engagement in the care management process. This unique combination of advanced analytics, AI-powered automation and human intervention creates multi-channel patient touchpoints to improve engagement.
“The Patient Engagement Platform showcases EXL’s commitment to making sense of data to drive our clients’ businesses forward,” said
For more information on EXL Health’s Patient Engagement Platform, please click here.
EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in
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Source: ExlService Holdings, Inc.