SEC Filing | EXL.

EXLSERVICE HOLDINGS, INC.

Date: November 10, 2008

/S/ MATTHEW APPEL

Matthew Appel

Chief Financial Officer

(Duly Authorized Signatory, Principal Financial and Accounting Officer)

View:

Download DOC

Download PDF

Download XLS

Period Ended September 30, 2008

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 10-Q

(Mark One)

x	QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

FOR THE QUARTERLY PERIOD ENDED SEPTEMBER 30, 2008

¨	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

FOR THE TRANSITION PERIOD FROM TO

COMMISSION FILE NUMBER 001-33089

EXLSERVICE HOLDINGS, INC.

(Exact name of registrant as specified in its charter)

DELAWARE

(State or other jurisdiction of

incorporation or organization)

350 PARK AVENUE, NEW YORK, NEW YORK

(Address of principal executive offices)

82-0572194

(I.R.S. Employer

Identification No.)

10022

(Zip code)

(212) 277-7100

(Registrant’s telephone number, including area code)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer

Accelerated filer

Non-accelerated filer

Smaller reporting company

(Do not check if a smaller reporting company)

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ¨ No x

As of October 31, 2008, there were 28,847,668 shares of the registrant’s common stock outstanding (excluding 179,027 shares held in treasury), par value $0.001 per share.

TABLE OF CONTENTS


		PAGE
ITEM	PART I. FINANCIAL INFORMATION	3

1.	FINANCIAL STATEMENTS	3

	Consolidated Balance Sheets (Unaudited) as of September 30, 2008 and December 31, 2007	3

	Consolidated Statements of Income (Unaudited) for the Three Months Ended and Nine Months Ended September 30, 2008 and 2007	4

	Consolidated Statements of Cash Flows (Unaudited) for the Nine Months Ended September 30, 2008 and 2007	5

	Notes to Unaudited Consolidated Financial Statements	6

2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	26

3.	Quantitative and Qualitative Disclosures About Market Risk	41

4.	Controls and Procedures	42

	PART II. OTHER INFORMATION	43

1.	Legal Proceedings	43

1A.	Risk Factors	44

2.	Unregistered Sales of Equity Securities and Use of Proceeds	44

3.	Defaults Upon Senior Securities	44

4.	Submission of Matters to a Vote of Security Holders	44

5.	Other Information	44

6.	Exhibits	45

Signatures		46

PART I. FINANCIAL INFORMATION

ITEM 1.

FINANCIAL STATEMENTS

EXLSERVICE HOLDINGS, INC.

CONSOLIDATED BALANCE SHEETS

(UNAUDITED)


	September 30, 2008			December 31, 2007
Assets
Current assets:
Cash and cash equivalents	$	101,753,142		$	101,405,889
Restricted cash		237,811			283,436
Short-term investments		153,242			252,561
Accounts receivable, net of allowance for doubtful accounts of $136,711 at September 30, 2008 and $85,539 at December 31, 2007		41,795,992			38,513,774
Accounts receivable from related parties		85,840			338,629
Employee receivables		483,092			225,278
Prepaid expenses		1,730,423			2,426,242
Deferred tax assets		2,383,034			3,091,961
Prepaid income tax		1,497,225			—
Other current assets		2,939,275			7,190,909
Current assets of discontinued operations		—			9,412,814

Total current assets		153,059,076			163,141,493

Fixed assets, net		24,112,708			24,142,470
Intangibles, net of amortization		50,622			340,000
Goodwill		17,703,020			16,785,487
Restricted cash		247,312			244,121
Deferred tax assets		3,441,351			3,403,563
Other assets		8,504,777			7,631,029
Non-current assets of discontinued operations		—			2,673,682

Total assets	$	207,118,866		$	218,361,845

Liabilities and Stockholders’ Equity
Current liabilities:
Accounts payable	$	2,152,052		$	6,389,272
Deferred revenue		1,968,409			4,440,261
Accrued employee cost		11,909,302			12,893,462
Other accrued expenses and current liabilities		23,599,512			17,103,150
Income taxes payable		—			725,622
Current portion of capital lease obligation		141,435			125,960
Current liabilities of discontinued operations		—			1,893,265

Total current liabilities		39,770,710			43,570,992

Capital lease obligations, less current portion		212,216			258,399
Other non-current liabilities		3,236,837			471,042
Non-current liabilities of discontinued operations		—			81,643

Total liabilities		43,219,763			44,382,076

Preferred stock, $0.001 par value; 15,000,000 shares authorized		—			—
Stockholders’ equity:
Common stock, $0.001 par value; 100,000,000 shares authorized, 29,026,695 shares issued and outstanding as of September 30, 2008 and 28,891,043 shares issued and outstanding as of December 31, 2007		29,027			28,891
Additional paid-in capital		115,976,713			110,988,552
Retained earnings		66,601,804			55,708,233
Accumulated other comprehensive income/(loss)		(18,154,747	)		7,570,026

		164,452,797			174,295,702

Less: 179,027 shares as of September 30, 2008 and 163,690 shares as of December 31, 2007, held in treasury, at cost		(553,694	)		(315,933	)

Total stockholders’ equity		163,899,103			173,979,769

Total liabilities and stockholders’ equity	$	207,118,866		$	218,361,845

See accompanying notes

EXLSERVICE HOLDINGS, INC.

CONSOLIDATED STATEMENTS OF INCOME

(UNAUDITED)


	Three months ended September 30,						Nine months ended September 30,
	2008			2007			2008			2007
Revenues	$	46,354,247		$	38,993,700		$	137,572,110		$	107,612,586
Revenues (from related parties)		218,655			538,750			447,285			1,262,785

Total revenues		46,572,902			39,532,450			138,019,395			108,875,371
Cost of revenues (exclusive of depreciation and amortization)		28,046,252			25,975,507			86,902,523			72,792,231

Gross profit		18,526,650			13,556,943			51,116,872			36,083,140

Operating expenses:
General and administrative expenses		7,348,869			6,873,549			24,193,187			19,456,574
Selling and marketing expenses		3,081,174			2,556,621			8,365,991			6,547,878
Depreciation and amortization		2,832,082			2,368,489			8,301,254			6,700,667

Total operating expenses		13,262,125			11,798,659			40,860,432			32,705,119

Income from continuing operations		5,264,525			1,758,284			10,256,440			3,378,021
Other income/(expense):
Foreign exchange gain/(loss)		(6,636,434	)		2,118,766			(5,846,928	)		5,002,224
Interest and other income		1,173,444			1,018,015			2,351,680			3,035,481
Interest expense		(16,512	)		(12,834	)		(58,330	)		(39,848	)

Income/(loss) from continuing operations before income taxes		(214,977	)		4,882,231			6,702,862			11,375,878
Income tax provision/(benefit)		(589,309	)		870,792			(983,498	)		891,539

Income from continuing operations		374,332			4,011,439			7,686,360			10,484,339
Income/(loss) from discontinued operations, net of taxes		(1,449,594	)		2,228,001			3,302,262			6,783,775

Net income/(loss) to common stockholders	$	(1,075,262	)	$	6,239,440		$	10,988,622		$	17,268,114

Earnings/(loss) per share(a):
Basic:
Continuing operations	$	0.01		$	0.14		$	0.27		$	0.37
Discontinued operations		(0.05	)		0.08			0.11			0.24

Net income/(loss) to common stockholders	$	(0.04	)	$	0.22		$	0.38		$	0.61

Diluted:
Continuing operations	$	0.01		$	0.14		$	0.26		$	0.36
Discontinued operations		(0.05	)		0.08			0.11			0.23

Net income/(loss) to common stockholders	$	(0.04	)	$	0.21		$	0.38		$	0.59

Weighted-average number of shares used in computing earnings per share:
Basic		28,846,137			28,644,120			28,801,102			28,387,242
Diluted		29,127,304			29,115,603			29,257,254			29,096,915

(a)	Per share amounts may not foot due to rounding.

See accompanying notes

EXLSERVICE HOLDINGS, INC.

CONSOLIDATED STATEMENTS OF CASH FLOW

(UNAUDITED)


	Nine months ended September 30,
	2008			2007
Cash flows from operating activities:
Net income	$	10,988,622		$	17,268,114
Income from discontinued operations, net of taxes		(3,302,262	)		(6,783,775	)
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization		8,301,254			6,700,667
Amortization of deferred stock compensation and other non-cash compensation		4,426,171			3,362,002
Non employee stock options		193,391			379,626
Unrealized foreign exchange (gain)/loss		4,921,120			(1,063,711	)
Deferred income taxes		241,529			(456,469	)
Excess tax benefit from stock-based compensation		(27,692	)		(631,861	)
Change in operating assets and liabilities (net of effect of acquisitions):
Restricted cash		(40,073	)		679,482
Accounts receivable		(4,045,907	)		(12,518,714	)
Prepaid expenses and other current assets		(265,545	)		2,994,945
Accounts payable		(1,726,465	)		(932,374	)
Deferred revenue		(2,272,042	)		(2,266,560	)
Accrued expenses and other liabilities		2,181,882			3,986,027
Income taxes payable		(2,159,825	)		(1,692,359	)
Other assets		(3,060,559	)		(5,197,532	)

Net cash provided by operating activities - continuing operations		14,353,599			3,827,508
Net cash provided by operating activities - discontinued operations		4,063,890			7,552,895

Net cash provided by operating activities		18,417,489			11,380,403

Cash flows from investing activities:
Purchase of fixed assets		(12,815,400	)		(7,015,584	)
Business acquisition		(1,949,276	)		—
Proceeds from sale of discontinued operations		911,059			—

Net cash used in investing activities - continuing operations		(13,853,617	)		(7,015,584	)
Net cash used in investing activities - discontinued operations		(40,025	)		(66,742	)

Net cash used in investing activities		(13,893,642	)		(7,082,326	)

Cash flows from financing activities:
Principal payments on capital lease obligations		(62,151	)		(223,173	)
Proceeds from exercise of stock options		385,385			1,086,967
Excess tax benefit from stock-based compensation		27,692			631,861
Acquisition of treasury stock		(237,761	)		(280,417	)

Net cash provided by financing activities		113,165			1,215,238

Effect of exchange rate changes on cash and cash equivalents		(5,093,604	)		136,525

Net increase/(decrease) in cash and cash equivalents		(456,592	)		5,649,840
Cash and cash equivalents at the beginning of the year (includes $803,845 at January 1, 2008 and $619,710 at January 1, 2007 for discontinued operations)		102,209,734			85,366,103
Less cash and equivalents of discontinued operations at end of period		—			2,503,844

Cash and equivalents at end of period	$	101,753,142		$	88,512,099

Supplemental disclosure of cash flow information:
Cash paid for interest	$	43,435		$	30,168
Cash paid for taxes	$	3,358,595		$	6,605,404
Supplemental disclosure of non-cash information:
Assets acquired under capital lease	$	205,740		$	232,765
Fair value of shares issued for non-cash consideration	$	—		$	5,449,042

See accompanying notes

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SEPTEMBER 30, 2008

(UNAUDITED)

1. Organization and Basis of Presentation

Organization

ExlService Holdings, Inc. (“ExlService Holdings”) is organized as a corporation under the laws of the state of Delaware. ExlService Holdings, together with its subsidiaries ExlService.com, Inc. (“Exl Inc.”), ExlService Philippines, Inc. (“Exl Philippines”), exlService.com (India) Private Limited (“Exl India”), Exl Support Services Pvt. Ltd. (“ESSPL”), ExlService (U.K.) Limited (“Exl UK”) and Inductis Inc. and its wholly owned subsidiaries (“Inductis”), including Inductis LLC (“Inductis LLC”), Inductis India Private Limited (“Inductis India”) and Inductis (Singapore) Pte Limited (“Inductis Singapore”) (collectively, the “Company”), is a leading provider of Outsourcing services (“Outsourcing Services”) and Transformation services (“Transformation Services”). The Company’s clients are located principally in the United States and the United Kingdom.

The common stock of the Company is listed on the NASDAQ Global Select Market under the symbol “EXLS.”

Basis of Presentation

The unaudited interim consolidated financial statements have been prepared in accordance with generally accepted accounting principles for interim financial reporting and the requirements of Form 10-Q and Rule 10-01 of Regulation S-X. Accordingly, they do not include certain information and note disclosures required by generally accepted accounting principles for annual financial reporting and should be read in conjunction with the consolidated financial statements and notes thereto included in the audited consolidated financial statements of ExlService Holdings for the year ended December 31, 2007 and Management’s Discussion and Analysis of Financial Condition and Results of Operations included in the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2007.

The unaudited interim consolidated financial statements reflect all adjustments (of a normal and recurring nature) which management considers necessary for a fair presentation of such statements for these periods. The consolidated statements of income for the interim periods presented are not necessarily indicative of the results for the full year.

Certain prior period amounts, including amounts contained in the audited Consolidated Balance Sheet at December 31, 2007, have been reclassified in the consolidated financial statements to conform to the 2008 presentation. These reclassifications reflect the presentation of discontinued operations of Noida Customer Operations Private Limited (“NCOP”), previously included in the Outsourcing Services segment. On August 11, 2008, the Company completed the sale of all of its shares of NCOP to Aviva Global Services Singapore Pte Ltd. (see Note 14).

2. Summary of Significant Accounting Policies

Principles of Consolidation

The unaudited consolidated financial statements include the accounts of ExlService Holdings and its subsidiaries. All intercompany balances and transactions have been eliminated in consolidation.

Use of Estimates

The preparation of the consolidated financial statements in conformity with U.S. generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the consolidated statements of income during the reporting period. Estimates are based upon management’s best assessment of the current business environment. Actual results could differ from those estimates. The significant estimates and assumptions that affect the financial statements include, but are not limited to, allowance for doubtful accounts, future obligations under employee benefit plans, income tax valuation allowances and tax reserves, stock-based compensation expense, depreciation and amortization periods, recoverability of long-term assets including goodwill and intangibles, and estimates to complete fixed price contracts.

Foreign Currency

The functional currency of each entity in the Company is its respective local country currency, which is also the currency of the primary economic environment in which it operates unless otherwise specified. Monetary assets and liabilities in foreign currencies are re-measured into functional currency at the rates of exchange prevailing at the balance sheet dates. Transactions in foreign currencies are re-measured into functional currency at the rates of exchange prevailing on the date of the transaction. These transaction foreign exchange gains and losses are recorded in the accompanying unaudited consolidated statements of income.

The assets and liabilities of the subsidiaries for which the functional currency is other than the U.S. dollar are translated into U.S. dollars, the reporting currency, at the rate of exchange prevailing on the balance sheet dates. Revenues and expenses are translated into U.S. dollars at the exchange rates prevailing on the last business day of each month, which approximates the average monthly exchange rate. Resulting translation adjustments are included in accumulated other comprehensive income/(loss).

Cash and Cash Equivalents

The Company considers all highly liquid investments purchased with an original maturity of three months or less to be cash equivalents. Pursuant to our investment policy, our surplus funds are kept as cash or cash equivalents and are invested in highly-rated commercial paper, mutual funds and money market accounts to reduce our exposure to market risk with regard to these funds.

Short-Term Investments

The Company’s short-term investments consist of time deposits, which mature in less than one year, valued at cost, which approximates fair value. Interest earned on short-term investments is included in interest income.

Fixed Assets

Fixed assets are stated at cost. Equipment held under capital leases is stated at the lower of present value of minimum lease payments at the inception of the leases or its fair value. Advances paid towards acquisition of fixed assets and the cost of fixed assets not yet placed in service before the end of the period are classified as construction in progress.

Fixed assets are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount may not be recoverable through an assessment of the estimated future undiscounted cash flows related to such assets. In the event that assets are found to be carried at amounts that are in excess of estimated undiscounted future cash flows, the carrying value of the related asset or group of assets is reduced to a level commensurate with fair value based on a discounted cash flow analysis.

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Depreciation is computed using the straight-line method over the estimated useful lives of assets. Depreciation and amortization on equipment held under capital leases and leasehold improvements are computed using the straight-line method over the shorter of the assets’ estimated lives or the lease term.

Accounts Receivable

Accounts receivable are recorded net of allowances for doubtful accounts. Allowances for doubtful accounts are established through the evaluation of accounts receivable aging and prior collection experience to estimate the ultimate collectability of these receivables.

Revenue Recognition

The Company derives its revenues from Outsourcing Services and from Transformation Services. Revenues from Outsourcing Services are recognized primarily on a time-and-material, cost-plus or unit-priced basis; revenues from Transformation Services are recognized primarily on a time-and-material, fixed price or contingent fee basis. The services provided within our contracts generally contain one unit of accounting. Revenue is recognized under our contracts generally when persuasive evidence of an arrangement exists, the sales price is fixed or determinable and collection of amounts billed is reasonably assured.

Revenue is recognized on time-and-material contracts primarily on the basis of full time equivalent employees, including direct and indirect costs, incurred on a client contract. Revenue is recognized on cost-plus contracts on the basis of contractually agreed direct and indirect costs incurred on a client contract plus an agreed upon profit mark-up. Revenue is recognized on unit-price based contracts based on the number of specified units of work (such as the number of e-mail responses) delivered to a client. Such revenues are recognized as the related services are provided in accordance with the client contract. When the terms of the client contract specify service level parameters that must be met (such as turn around time or accuracy), we monitor such service level parameters to determine if any service credits or penalties have been incurred. Revenue is recognized net of any service credits that are due to a client. We have experienced minimal credits and penalties to date.

Revenue is recognized on fixed-price contracts using the proportional performance method. We estimate the proportional performance of a contract by comparing the actual number of hours or days worked to date to the estimated total number of hours or days required to complete each engagement. The use of the proportional performance method requires significant judgment relative to estimating the number of hours or days required to complete the contracted scope of work, including assumptions and estimates relative to the length of time to complete the project and the nature and complexity of the work to be performed. We regularly monitor our estimates for completion of a project and record changes in the period in which a change in an estimate is determined. If a change in an estimate results in a projected loss on a project, such loss is recognized in the period in which it is first identified.

Revenue on contingent fee based contracts is recognized when the related contingency has been met to the client’s satisfaction.

The Company accrues for revenue and receivables for services rendered between the last billing date and the balance sheet date.

Reimbursements of out-of-pocket expenses received from clients have been included as part of revenues in accordance with EITF 01-14, “Income Statement Characterization of Reimbursements Received for “Out-of-Pocket” Expenses Incurred.”

Revenues for the following periods include reimbursements of out-of-pocket expenses:


Three months ended September 30, 2008	$	2,742,128
Three months ended September 30, 2007	$	1,801,184
Nine months ended September 30, 2008	$	9,276,107
Nine months ended September 30, 2007	$	5,430,460

During the three months ended September 30, 2008, two clients accounted for 23% and 11%, respectively, of the Company’s total revenues. During the three months ended September 30, 2007, two clients accounted for 30% and 13%, respectively, of the Company’s total revenues.

During the nine months ended September 30, 2008, two clients accounted for 25% and 11%, respectively, of the Company’s total revenues. During the nine months ended September 30, 2007, two clients accounted for 30% and 14%, respectively, of the Company’s total revenues.

As of September 30, 2008, two clients accounted for 27% and 18%, respectively, of the Company’s total accounts receivable. As of December 31, 2007, two clients accounted for 30% and 24%, respectively, of the Company’s total accounts receivable.

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Business Combinations, Goodwill and Intangible Assets

Statement of Financial Accounting Standards No. 141, “Business Combinations” (“SFAS No. 141”), requires that the purchase method of accounting be used for all business combinations. SFAS No. 141 specifies that intangible assets acquired in a business combination must be recognized and reported separately from goodwill. In accordance with SFAS No. 142, “Goodwill and Other Intangible Assets” all assets and liabilities of the acquired businesses including goodwill are assigned to reporting units.

Goodwill represents the cost of the acquired businesses in excess of the fair value of identifiable tangible and intangible net assets purchased. Goodwill is not amortized but is tested for impairment at least on an annual basis, relying on a number of factors including operating results, business plans and future cash flows. Recoverability of goodwill is evaluated using a two-step process. The first step involves a comparison of the fair value of a reporting unit with its carrying value. The fair value of the reporting unit is measured by discounting estimated future cash flows. If the carrying amount of the reporting unit exceeds its fair value, the second step of the process involves a comparison of the fair value and carrying value of the goodwill of that reporting unit. If the carrying value of the goodwill of a reporting unit exceeds the fair value of that goodwill, an impairment loss is recognized in an amount equal to the excess. Goodwill of a reporting unit will be tested for impairment between annual tests if an event occurs or circumstances change that would more likely than not reduce the fair value of the reporting unit below its carrying amount.

Based on the results of its first step impairment tests performed on October 1, 2007, the Company’s goodwill was not impaired. The Company makes every reasonable effort to ensure that it accurately estimates the fair value of the reporting units. However, future changes in the assumptions used to make these estimates could result in the recording of an impairment loss. In the event the Company records an impairment loss in the future, such amount will not be deductible for tax purposes. As of September 30, 2008, the Company’s goodwill balance was $17,703,020. Following are details of the Company’s goodwill balance:


Goodwill:
	Outsourcing Services			Transformation Services		Total
Balance at January 1, 2008	$	—		$	16,785,487	$	16,785,487
Goodwill arising from acquisition		1,117,016			—		1,117,016
Foreign currency translation		(21,329	)		—		(21,329	)
Allocation of goodwill to discontinued operations		(178,154	)		—		(178,154	)

Balance at September 30, 2008	$	917,533		$	16,785,487	$	17,703,020

On August 11, 2008, the Company sold all of its shares of NCOP, subject to certain post-closing adjustments, to Aviva Global Services Singapore Pte Ltd. Pursuant to the sale of the business, the Company allocated goodwill to discontinued operations. The remaining goodwill of the Outsourcing Services segment was not impaired as of August 11, 2008.

Intangible assets are carried at cost less accumulated amortization. The intangible assets are amortized over their estimated useful lives in proportion to the economic benefits consumed in each period. The estimated useful lives of the intangible assets are as follows:


Client relationships		1-2 years
Trademarks		1.5 years
Non-compete agreements		1 year

Segment Information

Effective April 1, 2008, we modified our reportable segments to reflect a change in the operating segments of our business to Outsourcing Services and Transformation Services. Prior period information below has been updated to reflect the change. The Outsourcing Services segment is comprised of the former Business Process Outsourcing segment excluding process advisory services. The Transformation Services segment is comprised of the former Research and Analytics and Advisory segments with the addition of process advisory services.

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

The Company is organized around its Outsourcing Services and Transformation Services segments. The chief operating decision maker generally reviews financial information at the unaudited consolidated statement of income level but does not review any information except for revenues and cost of revenues of the individual operating segments. Therefore, the Company does not allocate or evaluate depreciation, amortization, interest expense or income, capital expenditures, and income taxes to its operating segments. Consequently, it is not practical to show assets, capital expenditures, depreciation or amortization by operating segment.

Revenues and cost of revenues for each of the three months ended September 30, 2008 and 2007 for Outsourcing Services and Transformation Services, respectively, are as follows:


	Three months ended September 30, 2008							Three months ended September 30, 2007
	Outsourcing Services		Transformation Services		Total			Outsourcing Services		Transformation Services		Total
Revenues	$	34,536,771	$	11,817,476	$	46,354,247		$	31,144,995	$	7,848,705	$	38,993,700
Revenues (from related parties)		—		218,655		218,655			—		538,750		538,750

Total revenues		34,536,771		12,036,131		46,572,902			31,144,995		8,387,455		39,532,450
Cost of revenues (exclusive of depreciation and amortization)		20,633,387		7,412,865		28,046,252			20,613,921		5,361,586		25,975,507

Gross profit	$	13,903,384	$	4,623,266	$	18,526,650		$	10,531,074	$	3,025,869	$	13,556,943

Selling, general and administrative expenses						10,430,043							9,430,170
Depreciation and amortization						2,832,082							2,368,489
Foreign exchange gain/(loss)						(6,636,434	)						2,118,766
Interest and other income						1,173,444							1,018,015
Interest expense						(16,512	)						(12,834	)
Income tax provision/(benefit)						(589,309	)						870,792

Income from continuing operations						374,332							4,011,439
Income/(loss) from discontinued operations, net of taxes						(1,449,594	)						2,228,001

Net income/(loss) to common stockholders					$	(1,075,262	)					$	6,239,440

Revenues and cost of revenues for each of the nine months ended September 30, 2008 and 2007 for Outsourcing Services and Transformation Services, respectively, are as follows:


	Nine months ended September 30, 2008							Nine months ended September 30, 2007
	Outsourcing Services		Transformation Services		Total			Outsourcing Services		Transformation Services		Total
Revenues	$	105,597,893	$	31,974,217	$	137,572,110		$	85,631,601	$	21,980,985	$	107,612,586
Revenues (from related parties)		—		447,285		447,285			382,920		879,865		1,262,785

Total revenues		105,597,893		32,421,502		138,019,395			86,014,521		22,860,850		108,875,371
Cost of revenues (exclusive of depreciation and amortization)		66,510,558		20,391,965		86,902,523			55,826,106		16,966,125		72,792,231

Gross profit	$	39,087,335	$	12,029,537	$	51,116,872		$	30,188,415	$	5,894,725	$	36,083,140

Selling, general and administrative expenses						32,559,178							26,004,452
Depreciation and amortization						8,301,254							6,700,667
Foreign exchange gain/(loss)						(5,846,928	)						5,002,224
Interest and other income						2,351,680							3,035,481
Interest expense						(58,330	)						(39,848	)
Income tax provision/(benefit)						(983,498	)						891,539

Income from continuing operations						7,686,360							10,484,339
Income from discontinued operations, net of taxes						3,302,262							6,783,775


Net income to common stockholders					$	10,988,622						$	17,268,114

Income Taxes

The Company accounts for income taxes in accordance with SFAS No. 109, “Accounting for Income Taxes” (“SFAS No. 109”). Under SFAS No. 109, deferred tax assets and liabilities are recognized for future tax consequences attributable to differences between the financial statement carrying value of existing assets and liabilities and their respective tax basis and all operating losses carried forward, if any. Deferred tax assets and liabilities are measured using tax rates expected to apply to taxable income in the years in which the applicable temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax rates or tax status is recognized in the statement of income in the period in which the change is identified. Deferred tax assets are reduced by a valuation allowance if, based on available evidence, it is more likely than not that some portion or all of the deferred tax assets will not be realized.

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

On January 1, 2007, the Company adopted FASB Interpretation No. 48, “Accounting for Uncertainty in Income Taxes—An Interpretation of FASB Statement No. 109” (“FIN 48”). FIN 48 clarifies the accounting for income taxes by prescribing the minimum recognition threshold a tax position is required to meet before being recognized in the financial statements. It also provides guidance on de-recognition, measurement, classification, interest and penalties, accounting in interim periods, disclosure and transition. Interest and penalties recognized in accordance with the guidance provided in FIN 48, if any, are being classified as interest expense and general and administrative expense, respectively. The Company did not have any unrecognized tax benefits as a result of the adoption of FIN 48. Moreover, during the period, the Company neither had any unrecognized tax benefits nor recognized any uncertain tax benefits. The Company did not recognize any interest or penalties in the Company’s Consolidated Statement of Income nor did it have any such amounts recognized on the Company’s Consolidated Balance Sheets. In addition, the Company did not have any uncertain tax positions that were expected to significantly change within 12 months of the reporting date.

All U.S. federal and state tax filings of ExlService Holdings and its U.S. subsidiaries for tax years since 2005 are subject to examination by the U.S. federal and state tax authorities, respectively. The Company concluded the Internal Revenue Service examination for the tax year 2004 for ExlService Holdings and its U.S. subsidiaries without any change in the tax return as originally filed. All tax filings of the Company’s subsidiaries in India are subject to examination by the Indian tax authorities for tax years since 2001-02, and the 2003-04 and subsequent tax years are being examined by the Indian tax authorities for EXL India. Tax filings for NCOP are being examined by the Indian tax authorities for tax year 2006-07 and 2007-08. Tax filings for Inductis India are being examined by the Indian tax authorities for tax years 2006-07 and 2007-08. In addition, the tax filings for Exl Inc. for tax years 2003-04 and subsequent tax years are under examination by the Indian tax authorities. All tax filings of the Company’s subsidiaries in the U.K. are subject to examination by U.K. tax authorities for tax years since 2004.

Stock-Based Compensation

The Company adopted Statement of Financial Accounting Standards No. 123 (revised 2004), “Share-Based Payment” (“FAS No. 123(R)”) on January 1, 2006. Under the fair value recognition provisions of FAS No. 123(R), stock-based compensation cost is measured at the grant date based on the fair value of the award and is recognized as expense on a straight-line basis over the requisite service period, which is the vesting period. See Note 10 for a detailed discussion of the Company’s stock-based compensation.

Earnings/(loss) Per Share

Basic earnings/(loss) per share are computed by dividing net income/(loss) to common stockholders by the weighted average number of common shares outstanding during each period. Diluted earnings/(loss) per share are computed using the weighted average number of common shares plus the potentially dilutive effect of common stock equivalents plus the future stock compensation expense on stock options, restricted stock and restricted stock units issued and outstanding at the reporting date. Stock options, restricted stock and restricted stock units that are anti-dilutive are excluded from the computation of weighted average shares outstanding. For the three months ended September 30, 2008 and 2007, the weighted average number of shares used in calculating diluted earnings/(loss) per share includes stock options, restricted stock, and restricted stock units for 281,167 shares and 471,483 shares, respectively. For the nine months ended September 30, 2008 and 2007, the weighted average number of shares used in calculating diluted earnings per share includes stock options, restricted stock, and restricted stock units for 456,152 shares and 709,673 shares, respectively. The calculation of earnings/(loss) per share for the three months ended September 30, 2008 and 2007 excludes stock options, restricted stock, and restricted stock units for 1,910,548 shares and 558,600 shares, respectively, as their effect would have been anti-dilutive. The calculation of earnings per share for the nine months ended September 30, 2008 and 2007 excludes stock options, restricted stock, and restricted stock units for 1,289,514 shares and 360,000 shares, respectively, as their effect would have been anti-dilutive.

Accumulated Other Comprehensive Income/(loss)

SFAS No. 130, “Reporting Comprehensive Income” (“SFAS No. 130”), establishes rules for the reporting of comprehensive income and its components. Comprehensive income is defined as all changes in equity from non-owner sources. For the Company, comprehensive income/(loss) consists of net earnings/(loss), amortization of actuarial gain/(loss) and changes in the cumulative foreign currency translation adjustments. In addition, the Company enters into foreign currency exchange contracts, which are designated as cash flow hedges in

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

accordance with SFAS No. 133, “Accounting for Derivative Instruments and Hedging Activities” (“SFAS No. 133”). Changes in the fair values of contracts that are deemed effective are recorded as a component of accumulated other comprehensive income until the settlement of that contract.

Financial Instruments and Concentration of Credit Risk

Financial Instruments. For certain financial instruments including cash and cash equivalents, short-term investments, accounts receivable, accounts payable, accrued expenses and other current liabilities, recorded amounts approximate fair value due to the relatively short maturity periods of such instruments.

Concentration of Credit Risk. Financial instruments that potentially subject the Company to concentrations of credit risk consist principally of cash equivalents, accounts receivable and time deposits. By their nature, all such financial instruments involve risks including the credit risks of non-performance by counterparties. Pursuant to our investment policy, our surplus funds are maintained as cash or cash equivalents and are invested in highly-rated commercial paper, U.S. treasury bills, mutual funds and money market accounts to reduce our exposure to market risk with regard to these funds. Trade accounts receivable are incurred pursuant to contractual terms with clients. Credit losses on accounts receivable have not been material because of a large concentration of revenues with a small number of large, established companies. The Company evaluates the creditworthiness of its clients in conjunction with its revenue recognition processes as well as through its ongoing collectability assessment processes for accounts receivable.

Derivatives and Hedge Accounting. In the normal course of business, the Company actively looks to mitigate the exposure of foreign currency market risk by entering into various hedging instruments, authorized under Company policies, with counterparties that are highly rated financial institutions. The Company’s primary exchange rate exposure is to the U.K. pound sterling and the Indian rupee. The Company uses derivative instruments for the purpose of mitigating the underlying exposure from foreign currency fluctuation risks associated with forecasted transactions denominated in certain foreign currencies and to minimize earnings and cash flow volatility associated with changes in foreign currency exchange rates, and not for speculative trading purposes.

The Company hedges anticipated transactions that are subject to foreign exchange exposure with foreign exchange contracts that are designated as effective and that qualify as cash flow hedges under SFAS No. 133. Changes in the fair value of these cash flow hedges which are deemed effective, are recorded in accumulated other comprehensive income/(loss) until the contract is settled and at that time are recognized in the unaudited consolidated statements of income.

The Company had outstanding forward exchange contracts totaling $87,850,000 and GBP27,720,000 as of September 30, 2008 and totaling $44,250,000 and GBP29,000,000 as of December 31, 2007.

The Company evaluates hedge effectiveness at the time a contract is entered into as well as on an ongoing basis. If during this time, a contract is deemed ineffective, the change in the fair value is recorded in other income in the unaudited consolidated statements of income. For the three months ended September 30, 2008 and September 30, 2007, net gain/(loss) from ineffective cash flow hedges included in the unaudited consolidated statement of income totaled ($2,358,351) and $50,182, respectively. For the nine months ended September 30, 2008 and September 30, 2007, net gain/(loss) from ineffective cash flow hedges included in the unaudited consolidated statement of income totaled ($2,189,288) and $972,347, respectively. Such gain/(loss) is included in foreign exchange gain/(loss) in the unaudited consolidated statements of income. For hedge relationships discontinued because the forecasted transaction is not expected to occur by the end of the originally specified period, any related derivative amounts recorded in equity are reclassified to earnings. For the three months ended September 30, 2008 and September 30, 2007, ($1,281,382) and $0, respectively, were reclassified from accumulated other comprehensive income into earnings because it is not probable that the forecasted transaction would occur. For the nine months ended September 30, 2008 and September 30, 2007, ($1,281,382) and $0, respectively, were reclassified from accumulated other comprehensive income into earnings because it is not probable that the forecasted transaction would occur.

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

We estimate that approximately $9,500,000 of net derivative losses included in accumulated other comprehensive income/(loss) could be reclassified into earnings within the next 12 months based on exchange rates prevailing as of September 30, 2008. At September 30, 2008, the maximum outstanding term of derivative instruments that hedge forecasted transactions was 21 months.

Recent Accounting Pronouncements

In September 2006, the FASB issued SFAS No. 157, “Fair Value Measurements” (“SFAS No. 157”). SFAS No. 157 defines fair value, establishes guidelines for measuring fair value and expands disclosures regarding fair value measurements. SFAS No. 157 does not require any new fair value measurements but rather eliminates inconsistencies in guidance found in various prior accounting pronouncements. SFAS No. 157 is effective for fiscal years beginning after November 15, 2007. FSP 157-2 “Partial Deferral of the Effective Date of Statement 157,” deferred the effective date of SFAS No. 157 for all non-financial assets and non-financial liabilities to fiscal years beginning after November 15, 2008. The implementation of SFAS No. 157 for financial assets and financial liabilities, effective January 1, 2008, did not have a material impact on our consolidated financial position, results of operations or cash flows. The Company is currently evaluating the impact of SFAS No. 157 on non-financial assets and non-financial liabilities, but does not expect the adoption of SFAS No. 157 to have a material impact on the Company’s consolidated financial position, results of operations or cash flows.

The Company endeavors to utilize the best available information in measuring fair value. Financial assets and liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurement. The Company has determined that our financial assets and liabilities are level 2 in the fair value hierarchy. The following table sets forth the Company’s financial assets and liabilities that were accounted for at fair value as of September 30, 2008:


	September 30, 2008
Other current liabilities:
Foreign currency exchange contracts		$	9,720,469
Non-current liabilities:
Foreign currency exchange contracts		$	2,131,309

In the normal course of business, the Company actively looks to mitigate the exposure of foreign currency market risk by entering into various hedging instruments, authorized under its policies, with counterparties that are highly rated financial institutions. The Company’s primary exchange rate exposure is with the U.K. pound sterling and the Indian rupee. The Company uses derivative instruments for the purpose of mitigating the underlying exposure from foreign currency fluctuation risks associated with forecasted transactions denominated in certain foreign currencies and to minimize earnings and cash flow volatility associated with the changes in foreign currency exchange rates, and not for speculative trading purposes. The forward foreign currency exchange contracts agreements are valued using broker quotations. As such, these derivative instruments are classified within level 2.

In February 2007, FASB issued SFAS No. 159, “The Fair Value Option for Financial Assets and Financial Liabilities including an Amendment of FASB Statement No. 115” (“SFAS No. 159”). SFAS No. 159 permits entities to choose to measure many financial instruments and certain other eligible items at fair value. SFAS No. 159 was effective as of January 1, 2008. The implementation of SFAS No. 159 did not have a material impact on our consolidated financial position, consolidated statements of income or cash flows.

In December 2007, the FASB issued SFAS No. 141 (revised 2007), “Business Combinations” (“SFAS No. 141 (revised 2007)”). SFAS No. 141 (revised 2007) changes the accounting for business combinations including the measurement of acquirer shares issued in consideration for a business combination, the recognition

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

of contingent consideration, the accounting for pre-acquisition gain and loss contingencies, the recognition of capitalized in-process research and development, the accounting for acquisition-related restructuring cost accruals, the treatment of acquisition-related transaction costs and the recognition of changes in the acquirer’s income tax valuation allowance. SFAS No. 141 (revised 2007) is effective for fiscal years beginning after December 15, 2008, with early adoption prohibited.

In March 2008, the FASB issued SFAS No. 161, “Disclosures about Derivative Instruments and Hedging Activities—an amendment of FASB Statement No. 133” (“SFAS No. 161”). SFAS No. 161 amends and expands the disclosures required by SFAS No. 133 so that they provide an enhanced understanding of how and why an entity uses derivative instruments, how derivative instruments and related hedged items are accounted for under SFAS No. 133 and its related interpretations and how derivative instruments affect an entity’s financial position, financial performance and cash flows. SFAS No. 161 encourages, but does not require, comparative disclosures for earlier periods at initial adoption. SFAS No. 161 is effective for financial statements issued for fiscal years and interim periods beginning after November 15, 2008, with early application encouraged. The Company is currently evaluating the impact of SFAS No. 161 and therefore had not adopted SFAS No. 161 as of September 30, 2008.

In April 2008, the FASB issued FASB Staff Position No. 142-3, “Determination of the Useful Life of Intangible Assets” (“FSP 142-3”). FSP 142-3 amends the factors an entity should consider in developing renewal or extension assumptions used in determining the useful life of recognized intangible assets under FASB Statement No. 142, “Goodwill and Other Intangible Assets.” This new guidance applies prospectively to intangible assets that are acquired individually or with a group of other assets in business combinations and asset acquisitions. FSP 142-3 is effective for financial statements issued for fiscal years and interim periods beginning after December 15, 2008 with early adoption prohibited.

In September 2008, the FASB issued FASB Staff Position No. 133-1 and FIN 45-4, “Disclosures about Credit Derivatives and Certain Guarantees: An Amendment of FASB Statement No. 133 and FASB Interpretation No. 45; and Clarification of the Effective Date of FASB Statement No. 161” (“FSP FAS 133-1 and FIN 45-4”). FSP FAS No. 133-1 and FIN 45-4 amend SFAS No. 133 to require disclosures by sellers of credit derivatives, including credit derivatives embedded in hybrid instruments. FSP FAS No. 133-1 and FIN 45-4 also amend FASB Interpretation No. 45, “Guarantor’s Accounting and Disclosure Requirements for Guarantees, Including Indirect Guarantees of Indebtedness to Others,” to require additional disclosure about the current status of the payment/performance risk of a guarantee. The provisions of FSP FAS No. 133-1 and FIN 45-4 are effective for reporting periods ending after November 15, 2008. FSP FAS No. 133-1 and FIN 45-4 also clarifies the effective date for SFAS No. 161. Disclosures required by SFAS No. 161 are effective for financial statements issued for fiscal years and interim periods beginning after November 15, 2008.

3. Intangible Assets

Information regarding the Company’s intangible assets is as follows:


	As of September 30, 2008
	Gross Carrying Amount		Accumulated Amortization			Net Carrying Amount
Trademarks	$	330,000	$	(330,000	)	$	—
Client relationships		1,554,000		(1,503,378	)		50,622
Non-compete agreements		1,460,000		(1,460,000	)		—

	$	3,344,000	$	(3,293,378	)	$	50,622


	As of December 31, 2007
	Gross Carrying Amount		Accumulated Amortization			Net Carrying Amount
Trademarks	$	330,000	$	(330,000	)	$	—
Client relationships		1,360,000		(1,020,000	)		340,000
Non-compete agreements		1,460,000		(1,460,000	)		—

	$	3,150,000	$	(2,810,000	)	$	340,000

Amortization expense for the three months ended September 30, 2008 and September 30, 2007 was $50,625 and $225,000, respectively. Amortization expense for the nine months ended September 30, 2008 and September 30, 2007 was $483,378 and $1,405,000, respectively. The estimated amortization of intangible assets on a straight-line basis for the year ending September 30, 2009 is $50,622.

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

4. Comprehensive Income/(Loss):

The following table sets forth the components of comprehensive income/(loss) for the three and nine months ended September 30, 2008 and September 30, 2007:


	Three months ended September 30,					Nine months ended September 30,
	2008			2007		2008			2007
Net income/(loss) available to common stockholders	$	(1,075,262	)	$	6,239,440	$	10,988,622		$	17,268,114
Other comprehensive income/(loss):
Unrealized gain/(loss) on effective cash flow hedges		1,481,722			561,919		(17,253,239	)		6,294,538
Foreign currency translation adjustment		(4,338,980	)		585,782		(8,388,426	)		1,964,038
Transition adjustment for FAS 158		—			—		31,337			—
Actuarial loss for FAS 158		(33,120	)		—		(114,445	)		—

Total other comprehensive income/(loss)		(2,890,378	)		1,147,701		(25,724,773	)		8,258,576

Total comprehensive income/(loss)	$	(3,965,640	)	$	7,387,141	$	(14,736,151	)	$	25,526,690

5. Fixed Assets:

Fixed assets consist of the following:


	Estimated Useful Life (Years)	September 30, 2008			December 31, 2007
Network equipment, cabling and computers	3-5	$	28,805,133		$	26,581,560
Buildings	30		1,693,366			2,032,454
Land	—		1,107,856			1,306,125
Leasehold improvements	3-5		11,637,505			10,271,950
Office furniture and equipment	3-7		4,016,326			4,180,635
Motor vehicles	3		830,354			1,009,214
Construction in progress			835,899			1,364,974

			48,926,439			46,746,912
Less: Accumulated depreciation and amortization			(24,813,731	)		(22,604,442	)

		$	24,112,708		$	24,142,470

Depreciation and amortization expense for the three months ended September 30, 2008 and September 30, 2007 was $2,781,457 and $2,143,489, respectively. Depreciation and amortization expense for the nine months ended September 30, 2008 and September 30, 2007 was $7,817,876 and $5,295,667, respectively.

Construction in progress represents advances paid towards acquisition of fixed assets and the cost of fixed assets not yet placed in service. The cost and accumulated amortization of assets under capital leases at September 30, 2008 were $519,551 and $176,538, respectively and at December 31, 2007 were $606,491 and $168,582, respectively.

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

6. Capital Structure

The Company has one class of common stock outstanding.

During the three months ended September 30, 2008, the Company acquired 14,084 shares of common stock from employees in connection with withholding tax payments related to the vesting of restricted stock for a total consideration of $208,933. The purchase price of $14.83 per share was the average of the high and low price of our shares of common stock on the Nasdaq Global Select Market on the trading day prior to the vesting date of the shares of restricted stock. During the nine months ended September 30, 2008, the Company acquired 15,337 shares of common stock from employees in connection with withholding tax payments related to the vesting of restricted stock for a total consideration of $237,761. These shares are held as treasury stock.

The Company is currently authorized to issue up to 15 million shares of preferred stock, none of which was outstanding as of September 30, 2008 and December 31, 2007.

7. Employee Benefit Plans

The Company’s Gratuity Plan applicable to India-based employees provides a lump sum payment to vested employees on retirement or on termination of employment in an amount based on the respective employee’s salary and years of employment with the Company. Liabilities with regard to the Gratuity Plan are determined by actuarial valuation. Current service costs for the Gratuity Plan are accrued in the year to which they relate.

Net gratuity cost includes the following components:


	Three months ended September 30,				Nine months ended September 30,
	2008		2007		2008		2007
Service cost	$	68,371	$	65,004	$	217,278	$	234,060
Interest cost		25,581		14,015		73,097		43,780
Actuarial loss		—		—		—		4,447

Net gratuity cost	$	93,952	$	79,019	$	290,375	$	282,287

On January 1, 2008, the Company adopted SFAS No. 158, “Employers’ Accounting for Defined Benefit Pension and Other Postretirement Plans—An Amendment of FASB No. 87, 88, 106 and 132(R)” (“SFAS No. 158”) using transition method 1. SFAS No. 158 requires companies to measure the funded status of the plan as of the date of its fiscal year-end. Net periodic benefit cost of $95,051 (net of taxes of $5,720) for the period between October 1, 2007, which is the measurement date for the immediately preceding fiscal year end, and January 1, 2008, is recognized net of tax as an adjustment to the opening balance of retained earnings.

The Company contributes to various defined contribution plans on behalf of its employees in India and the Philippines. The assets held by the plans are not reported on the Company’s balance sheet. The contributions made to the plans for each period are as follows:


Three months ended September 30, 2008	$	465,266
Three months ended September 30, 2007	$	442,467
Nine months ended September 30, 2008	$	1,469,894
Nine months ended September 30, 2007	$	1,232,512

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

8. Leases

The Company leases motor vehicles for certain of its employees. Such leases are recorded as capital leases with interest rates ranging from 10.5% to 13.5%. Future minimum lease payments under these capital leases at September 30, 2008 are as follows:


Year ending September 30,
2009	$	163,862
2010		152,027
2011		74,493

Total minimum lease payments		390,382
Less: amount representing interest		36,731

Present value of minimum lease payments		353,651
Less: current portion		141,435

Long term capital lease obligation	$	212,216

The Company conducts its operations using facilities, office furniture and certain equipment leased under non-cancelable operating lease agreements that expire in February 2014. Future minimum lease payments under non-cancelable agreements expiring after more than twelve months are as follows:


Year ending September 30,
2009	$	2,313,176
2010		1,901,596
2011		1,670,691
2012		573,132
2013		573,132
2014 and thereafter		238,805

Total minimum lease payments	$	7,270,532

The operating leases are subject to renewal periodically and have scheduled rent increases. We account for scheduled rent on a straight line basis over the lease period. Rent expense under both cancelable and non-cancelable operating leases was $1,236,446 and $818,242 for the three months ended September 30, 2008 and 2007, respectively. Rent expense under both cancelable and non-cancelable operating leases was $3,874,400 and $2,183,437 for the nine months ended September 30, 2008 and 2007, respectively.

9. Income Taxes

The Company recorded an income tax benefit from continuing operations of $589,309 and $983,498, respectively, for the three and nine months ended September 30, 2008.

The effective rate of taxes attributable to continuing operations has decreased to a tax benefit of 274.1% for the three months ended September 30, 2008, as compared to a tax provision of 17.8% for the three months ended September 30, 2007. The effective rate of taxes attributable to continuing operations has decreased to a tax benefit of 14.7% for the nine months ended September 30, 2008, as compared to a tax provision of 7.8% for the nine months ended September 30, 2007. Changes in our effective rate of taxes are primarily due to the changes in the geographic distribution of our income. Certain of our Indian subsidiaries benefit from a tax holiday until March 2010.

Deferred tax assets and liabilities are recognized for future tax consequences attributable to temporary differences between the financial statement carrying values of assets and liabilities and their respective tax bases

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

and operating loss carry forwards. We measure deferred tax assets and liabilities using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. We recognize the effect on deferred tax assets and liabilities of a change in tax rates in income in the period that includes the enactment date. We determine if a valuation allowance is required or not on the basis of an assessment of whether it is more likely than not that a deferred tax asset will be realized.

The fiscal year under the Indian Income Tax Act ends on March 31 of each year. A portion of the Company’s Indian operations qualifies for exemption from taxable income because its profits are attributable to work performed in Export Processing Zones. This exemption is available for a period of ten consecutive years beginning from the year in which the entity commenced commercial operations. Accordingly, Exl India and Inductis India benefit from this deduction. This exemption terminates if the Company ceases to operate in Export Processing Zones or by March 2010 when the tax exemption period expires. ESSPL is not eligible for this deduction. The export revenue of Exl India and Inductis India qualifies for a deduction from taxable income because its profits are attributable to work performed in Export Processing Zones, and a substantial portion of the temporary differences would not have any tax consequences as they will reverse within the tax holiday period. Pursuant to changes in the Indian Income Tax Act from April 1, 2007, the Company has calculated its tax liability after considering the Minimum Alternate Tax (“MAT”). Amounts paid towards MAT can be carried forward and set off against future tax liabilities. In accordance with SFAS No. 109 “Accounting for Income Taxes” a deferred tax asset of $2,208,726 has been recognized as of September 30, 2008 with respect to such payments.

Deferred tax assets represent the tax effect of temporary differences related to the Company’s domestic operations and to the Company’s foreign operations that will reverse after the tax holiday period has expired. At September 30, 2008 and December 31, 2007, no deferred income taxes have been provided for the Company’s share of undistributed net earnings of foreign operations due to management’s intent to reinvest such amounts indefinitely. The determination of the amount of such unrecognized tax liability is not practical. Those earnings totaled $49,411,203 and $36,857,841 as of September 30, 2008 and December 31, 2007, respectively.

The deferred tax benefit is primarily attributable to temporary differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases and arose due to differences in: (i) depreciation rates of fixed assets, (ii) provisions for gratuity and vacation pay which are allowable on a cash basis under the Indian Income Tax Act with respect to the Company’s foreign operations, (iii) deferred compensation, (iv) MAT credit entitlement and (v) deferred revenue with respect to the Indian operations of the Company. At September 30, 2008, the Company performed an analysis of the deferred tax asset valuation allowance for its Indian subsidiary. Based on this analysis, the Company has concluded that a valuation allowance offsetting certain deferred tax assets should continue to be recorded at September 30, 2008 based on the conclusion that it is more likely than not that there will not be sufficient future taxable income to realize the deferred tax assets. The valuation allowance as of September 30, 2008 was approximately $4,300,000.

10. Stock-Based Compensation

In 2003, the Company instituted its ExlService Holdings, Inc. 2003 Stock Option Plan (the “2003 Plan”). The 2003 Plan covers all employees of the Company. The Compensation Committee of the Board of Directors of ExlService Holdings (the “Committee”) administers the 2003 Plan and grants stock options to eligible employees of the Company and its subsidiaries.

The Committee determined which employees were eligible to receive options, the number of options to be granted, the exercise price, the vesting period and the exercise period. The vesting period for the options issued was determined on the date of the grant and was non-transferable during the life of the option. Options issued under the 2003 Plan expire ten years from the date of grant and generally vest incrementally over a period of four years from the date of grant with 25% of the options vesting each year.

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Pursuant to the 2003 Plan, the Company reserved 1,600,000 shares of common stock for the granting of options. If an employee is terminated, they must exercise any vested options within 90 days after termination or the vested options are forfeited. On September 29, 2006, the Company decided to cease making new grants under the 2003 Plan. Grants previously made under the 2003 Plan may continue to be exercised in accordance with the terms of the 2003 Plan. As of September 29, 2006, the pool of shares available for grant under the 2003 Plan was added to the pool of available shares under the 2006 Plan (as defined below).

In 2006, the Company instituted the ExlService Holdings, Inc. 2006 Omnibus Award Plan (the “2006 Plan”). The 2006 Plan covers all the employees of the Company. Under the 2006 Plan, the Committee may grant awards of nonqualified stock options, incentive stock options, stock appreciation rights, restricted stock, restricted stock units, stock bonus awards, performance compensation awards (including cash bonus awards) or any combination of the foregoing.

The Committee determines which employees are eligible to receive the equity awards, the number of equity awards to be granted, the exercise price, the vesting period and the exercise period. The vesting period for the equity award issued is determined on the date of the grant and is non-transferable during the life of the equity award. The options expire ten years from the date of grant and generally vest incrementally over a period of four years from the date of grant with 10% vesting at the end of year one, 20% vesting at the end of year two, 30% vesting at the end of year three and 40% vesting at the end of year four. Pursuant to the 2006 Plan, the Company reserved 3,399,384 shares of common stock (in addition to the available pool of shares from the 2003 Plan) for the granting of equity awards. If an employee resigns or is terminated, the employee must exercise any vested options within 90 days after termination or the vested options are forfeited.

The compensation cost that has been charged against income for our stock-based compensation plan is as follows:


	Three months ended September 30,				Nine months ended September 30,
	2008		2007		2008		2007
Cost of revenue	$	396,013	$	313,160	$	983,395	$	814,549
General and administrative expenses		778,085		628,421		2,341,263		1,789,451
Selling and marketing expenses		377,157		217,567		1,101,513		474,144

Total	$	1,551,255	$	1,159,148	$	4,426,171	$	3,078,144

The fair value of each option is estimated on the date of grant using the Black-Scholes option-pricing model with the following weighted average assumptions:


	Three months ended September 30,				Nine months ended September 30,
	2008		2007		2008		2007
Dividend yield	0	%	0	%	0	%	0	%
Expected life (years)	5.10		6.25		5.68		6.25
Risk free interest rate	2.52	%	4.26	%	2.43	%	4.85	%
Volatility	38	%	50	%	39	%	50	%

The Company estimated the expected term of options granted by taking the average of the vesting term and the contractual term of the option, as illustrated in Staff Accounting Bulletin No. 107 (“SAB 107”) until December 31, 2007. Effective January 1, 2008, the estimated expected term of options granted has been revised based on historical experience since October 2006, which is representative of the expected term of the options.

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Effective January 1, 2008, the volatility has been calculated based on the volatility of the Company’s common stock and the volatility of stocks of comparative companies. Prior to this, volatility was calculated based on the volatility of stocks of comparative companies. The risk-free interest rate that the Company uses in the option valuation model is based on U.S. treasury zero-coupon bonds with a remaining term similar to the expected term of the options. The Company does not anticipate paying any cash dividends in the foreseeable future and therefore uses an expected dividend yield of zero in the option valuation model. The Company is required to estimate forfeitures at the time of grant and revise those estimates in subsequent periods if actual forfeitures differ from those estimates. The Company uses historical data to estimate pre-vesting option forfeitures and records stock-based compensation expense only for those awards that are expected to vest. All stock-based payment awards are amortized on a straight-line basis over the requisite service periods of the awards, which are generally the vesting periods.

Stock option activity under the Company’s stock plans is shown below:


	Number of Shares		Weighted- Average Exercise Price		Aggregate Intrinsic Value		Weighted- Average Remaining Contractual Life (years)
Outstanding at December 31, 2007	1,581,815		$	14.38	$	14,096,829	8.48
Granted	449,500		$	16.55
Exercised	(37,219	)	$	10.33
Forfeited	(144,855	)	$	16.17

Outstanding at September 30, 2008	1,849,241		$	14.85	$	452,660	8.08

Vested and exercisable at September 30, 2008	496,681		$	11.15	$	452,660	6.99

Available for grant at September 30, 2008	1,589,274

The unrecognized compensation cost for unvested options as of September 30, 2008 is $7,727,215 which is expected to be expensed over a weighted average period of 2.62 years. The weighted-average fair value of options granted during the three months ended September 30, 2008 and September 30, 2007 was $3.30 and $9.89, respectively. The weighted-average fair value of options granted during the nine months ended September 30, 2008 and September 30, 2007 was $6.54 and $11.71, respectively. The total fair value of shares vested during the three months ended September 30, 2008 is $395,670. The total fair value of shares vested during the nine months ended September 30, 2008 is $1,410,082.

Restricted Stock and Restricted Stock Units

An award of restricted stock is a grant of shares subject to conditions and restrictions set by the Committee. The grant or the vesting of an award of restricted stock may be conditioned upon service to us or our affiliates or upon the attainment of performance goals or other factors, as determined in the discretion of the Committee. The Committee may also, in its discretion, provide for the lapse of restrictions imposed upon an award of restricted stock. Holders of an award of restricted stock may have, with respect to the restricted stock granted, all of the rights of a stockholder, including the right to vote and to receive dividends.

The Committee is authorized to award restricted stock units to participants. The Committee establishes the terms, conditions and restrictions applicable to each award of restricted stock units, including the time or times at which restricted stock units will be granted or vested and the number of units to be covered by each award. The terms and conditions of each restricted stock award will be reflected in a restricted stock unit agreement.

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Restricted stock and restricted stock unit activity under the Company’s stock plans is shown below:


	Restricted Stock				Restricted Stock Units
	Number		Weighted- Average Intrinsic Value		Number		Weighted- Average Intrinsic Value
Outstanding at December 31, 2007	600,710		$	19.14	20,000		$	23.47
Granted	198,304			18.47	8,000			17.33
Vested	(98,433	)		16.84	(8,000	)		18.55
Forfeited	(64,539	)		14.23	—			—

Outstanding at September 30, 2008	636,042		$	19.67	20,000		$	22.99

As of September 30, 2008, unrecognized compensation cost of $10,427,137 is expected to be expensed over a weighted average period of 2.86 years. The weighted-average fair value of restricted stock and restricted stock units under the 2006 Plan granted during the three months ended September 30, 2008 and September 30, 2007 was $14.03 and $18.33, respectively. The weighted-average fair value of restricted stock and restricted stock units under the 2006 Plan granted during the nine months ended September 30, 2008 and September 30, 2007 was $18.42 and $21.42, respectively.

The Finance Act of India, 2007 has imposed a Fringe Benefit Tax (“FBT”) on equity compensation effective April 1, 2007. The FBT is calculated on the difference between the fair market value as of the vesting date and the exercise price of the equity compensation awards granted to India-based employees. For the three months ended September 30, 2008 and September 30, 2007, the Company recorded FBT expense of approximately $17,918 and $77,572, respectively. For the nine months ended September 30, 2008 and September 30, 2007, the Company recorded FBT expense of approximately $218,254 and $283,858, respectively. The Company recovers FBT from its India-based employees. In accordance with GAAP, the recovery of FBT is treated as additional exercise price and is recorded as an addition to additional paid-in capital in the unaudited consolidated balance sheet. No additional compensation expense was recognized as a result of the modification of equity awards with respect to the recovery of FBT.

The weighted-average intrinsic value set forth in the table above for restricted stock granted to employees who are subject to taxation on such grants in India has been reduced to reflect the expense that the Company will incur for FBT upon vesting of such restricted stock.

Advisory Board Options

During the nine months ended September 30, 2008, the Company granted to members of its advisory board options to purchase 20,000 shares of common stock at an exercise price of $14.85 per share under the 2006 Plan. Using the Black-Scholes valuation model, the fair value of these options at September 30, 2008 was determined to be $50,319.

In 2005, the Company granted to a member of its advisory board options to purchase 10,000 shares of common stock at an exercise price of $11.88 per share under the 2003 Plan. Using the Black-Scholes valuation model, the fair value of these options at September 30, 2008 was determined to be $30,932.

In 2003, the Company also granted to members of its advisory board options to purchase 20,000 shares of common stock at an exercise price of $0.12 per share under the 2003 Plan.

The options granted to the members of the advisory board are included in the stock option activity table above.

These options vest equally over a period of four years and expire ten years from the grant date. For the three months ended September 30, 2008 and September 30, 2007, the Company recorded compensation expense of ($26,043) and $92,230, respectively. For the nine months ended September 30, 2008 and September 30, 2007, the Company recorded compensation expense of ($75,421) and $110,814, respectively. The fair value and related compensation expense will be remeasured for the unvested portion of these options at the end of each reporting period until such options are fully vested.

Client Options

In connection with the execution of a five-year services agreement, the Company issued options to purchase 230,200 shares of common stock at an exercise price of $6.25 per share in July 2004 to one of our clients. The options are fully exercisable and expire ten years from the date of grant. The value of the options on the date of issuance, using the Black-Scholes valuation model, was approximately $1,792,000. Such amount is being amortized as a reduction in revenue over the five-year term of the services agreement. Amortization for the three months ended September 30, 2008 and September 30, 2007 was $89,604 and $89,604, respectively. Amortization for the nine months ended September 30, 2008 and September 30, 2007 was $268,812 and $268,812, respectively. based on historical experience since October 2006, which is representative of the expected term of the options.

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

11. Related Party Transactions

The Company received services in India for employee training performed by a company controlled by Vikram Talwar in periods preceding September 2006. This company is one of the many companies rendering such services to Exl India. At September 30, 2008 and December 31, 2007, the Company had a receivable of $0 and $881, respectively, related to these services. The agreement with this company terminated on September 30, 2006.

On January 15, 2008, the Company purchased net assets for a consideration of $1,508,049 plus contingent consideration earned as of September 30, 2008 of $439,138 for a total of $1,947,187 from a company controlled by entities related to the Oak Hill Partnerships. The Company recorded expenses of $0 and $585,314 for the three months ended September 30, 2008 and September 30, 2007, respectively, for transition services performed by the seller prior to the acquisition. The Company recorded expenses of $393,957 and $585,314 for the nine months ended September 30, 2008 and September 30, 2007, respectively, for transition services performed by the seller prior to the acquisition. As of September 30, 2008 and December 31, 2007, the Company had a balance payable of $206,845 and $2,413,846, respectively, related to these transactions.

The Company provides Transformation Services related primarily to compliance with the Sarbanes-Oxley Act of 2002 to Williams Scotsman, Inc., a provider of mobile and modular building solutions in North America. Williams Scotsman, Inc. was controlled by entities related to the Oak Hill Partnerships until October 31, 2007. For the three and nine months ended September 30, 2007, the Company recognized revenue of approximately $304,270 and $394,816, respectively, for fees and expense reimbursements from Williams Scotsman, Inc. At December 31, 2007, the Company had an account receivable of $0 related to these services.

The Company provides Outsourcing Services to MedSynergies, Inc., a provider of outsourced billing, claims administration and payment processing services to healthcare providers. MedSynergies, Inc. is controlled by entities related to FTVentures, one of our former significant stockholders and ceased to be a related party to us during the three months ended June 30, 2007. For the nine months ended September 30, 2007, the Company recorded revenue of $382,920 from MedSynergies, Inc. For such period, MedSynergies, Inc. was a related party.

The Company provides Transformation Services to Duane Reade Holdings, Inc., a New York City drugstore chain. Duane Reade Holdings, Inc. is indirectly owned by entities related to the Oak Hill Partnerships, one of the Company’s significant stockholders. The Company recognized revenue of approximately $218,655 and $447,285 during the three and nine months ended September 30, 2008, respectively, for fees and expense reimbursements from Duane Reade Holdings, Inc. The Company recognized revenue of approximately $234,480 and $441,700 during the three and nine months ended September 30, 2007, respectively, for fees and expense reimbursements from Duane Reade Holdings, Inc. At September 30, 2008 and December 31, 2007, the Company had an account receivable of $85,840 and $338,629, respectively, related to these services.

The Company provides Transformation Services to FTVentures, one of the Company’s former significant stockholders. During the three months ended June 30, 2007, FTVentures ceased to be a related party to the Company. For the nine months ended September 30, 2007, the Company recorded revenue of $43,349 for the period FTVentures was a related party.

12. Geographical Information


	Three months ended September 30,				Nine months ended September 30,
	2008		2007		2008		2007
Revenues
United States	$	26,083,670	$	22,118,124	$	75,073,243	$	60,990,345
United Kingdom		20,281,861		17,295,699		62,432,842		47,588,256
India		114,724		81,303		227,559		92,623
Rest of world (excluding India and the Philippines)		92,647		37,324		285,751		204,147

	$	46,572,902	$	39,532,450	$	138,019,395	$	108,875,371

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)


	September 30, 2008		December 31, 2007
Fixed assets, net
India	$	18,542,804	$	22,323,430
Philippines		4,182,787		17,529
United States		1,238,367		1,746,992
United Kingdom		148,750		54,519

	$	24,112,708	$	24,142,470

13. Commitments and Contingencies

Fixed Asset Commitments

At September 30, 2008, the Company had committed to spend approximately $2,482,736 under agreements to purchase fixed assets. This amount is net of advances paid in respect of these purchases.

Other Commitments

Exl India and Inductis India have been established as “Export-Oriented Undertaking” enterprises under the “Export Import Policy” (the “Policy”) formulated by the Government of India. Pursuant to the Policy, the Company has benefited from certain incentives on import of capital goods. Under the Policy, Exl India and Inductis India must achieve certain export ratios and realize revenues attributable to exports of approximately $310.8 million and $21.8 million, respectively, over a period of five years.

If Exl India and Inductis India are unable to achieve their commitments over the specified period, Exl India and Inductis India may be required to refund such incentives along with penalties and fines. Management, however, believes that Exl India and Inductis India will achieve these export levels within the required timeframe.

Exl Philippines is registered as an Ecozone IT Enterprise with the Philippines Economic Zone Authority. Exl Philippines has an export obligation of $13.1 million during the three year period ending March 31, 2011. The registration has also provided the Company with certain incentives on the import of capital goods. Management believes that Exl Philippines will achieve these export levels within the required timeframe.

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

Contingencies

U.S. and Indian transfer pricing regulations require that any international transaction involving associated enterprises be at an arm’s-length price. Transactions among the Company’s subsidiaries and the Company may be required to satisfy such requirements. Accordingly, the Company determines the pricing among its associated enterprises on the basis of detailed functional and economic analysis involving benchmarking against transactions among entities that are not under common control. If the applicable income tax authorities review any of the Company’s tax returns and determine that the transfer price applied was not appropriate, the Company may incur increased tax liability, including accrued interest and penalties. The Company is currently involved in disputes with the Indian tax authorities over the application of some of its transfer pricing policies. The Company has received five assessment orders from the Indian tax authorities with respect to their audit of certain of the Company’s subsidiaries. The Indian tax authorities are examining income tax returns for other tax years. The details of assessment orders are below:


Entity	Tax Year	Issue	Amount Demanded		Amount Deposited
Exl India	2003-04	The assessment order alleges that the transfer price we applied to transactions between EXL India and EXL Inc. in the 2003-04 tax year was not appropriate and disallows certain expenses claimed as tax deductible by EXL India.	$	2.0 million	$	2.0 million

Exl India	2004-05	The assessment order alleges that the transfer price we applied to transactions between EXL India and EXL Inc. for the 2004-05 tax year was not appropriate and disallows certain expenses claimed as tax deductible by EXL India.	$	2.1 million	$	2.1 million

Exl Inc.	2003-04	The assessment order alleges that EXL Inc. has a permanent establishment in India.	$	3.1 million	$	1.5 million

Exl Inc.	2004-05	The assessment order alleges that EXL Inc. has a permanent establishment in India.	$	0.1 million	$	0.1 million

Exl Inc.	2005-06	The assessment order alleges that EXL Inc. has a permanent establishment in India.	$	0.7 million	$	0.4 million

Based on advice from its Indian tax advisors, the facts underlying its position and its experience with these types of assessments, the Company believes that the probability of loss is remote and accordingly has not accrued any amount with respect to these matters in its unaudited consolidated financial statements. The Company does not expect any impact from these assessments on its future income tax expense. The Company is subject to U.S. income taxes on the profits it recognizes in the United States. The Company has deposited the entire amount demanded by the Indian tax authorities with respect to the assessment orders received by Exl India and partial amounts with respect to the assessment orders received by Exl Inc. The Indian tax authorities are currently conducting an audit of the Company’s 2005-06 tax year. There can be no assurance that we will not receive additional assessments or will not be required to pay significant additional taxes with respect to that year. There is likelihood that the Company might receive similar orders for other years until the above disputes are resolved. Amounts paid as deposits in respect of the assessments described above, totaling $6.1 million and $4.3 million as of September 30, 2008 and December 31, 2007, respectively, are included in “Other assets” in our consolidated balance sheet.

14. Discontinued Operations

On August 11, 2008, the Company completed the sale of all of its shares of NCOP for $3.9 million, subject to certain post-closing adjustments, to Aviva Global Services Singapore Pte Ltd. At closing the Company received $1.9 million as partial consideration for this sale. The balance consideration of $1.8 million as of September 30, 2008 is included in “other current assets” in our consolidated balance sheet as of September 30, 2008 and is expected to be finalized and received by the Company prior to December 31, 2008. For the three and nine months ended September 30, 2008 the Company is reporting NCOP as a discontinued operations and all prior period amounts have been recast on a comparable basis. NCOP was previously included in the Outsourcing Services segment.

Income/(loss) from discontinued operations, net of income taxes, was ($1.4) million, or ($0.05) per share, for the three months ended September 30, 2008 compared to $2.2 million, or $0.08 per share, for the three months ended September 30, 2007,

Income/(loss) from discontinued operations, net of income taxes, was $3.3 million, or $0.11 per share for the nine months ended September 30, 2008 compared to $6.8 million, or $0.23 per share, for the nine months ended September 30, 2007.

Prior to its sale, NCOP paid a dividend of $6.0 million to Exl India, its parent company. A dividend distribution tax of $1.0 million paid by NCOP is included in the income tax provision for discontinued operations for the three months ended September 30, 2008. In addition, the Company incurred a $0.9 million capital gains tax obligation in India associated with the sale of NCOP. Such amount is included in the income tax provision for discontinued operations for the three months ended September 30, 2008.

EXLSERVICE HOLDINGS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS—(Continued)

The following table shows the major categories for discontinued operations in the consolidated statements of income for the three and nine months ended September 30, 2008 and September 30, 2007:


	Three months ended September 30,					Nine months ended September 30,
	2008			2007		2008			2007
Operations:
Revenues	$	3,080,070		$	7,096,600	$	16,398,002		$	20,627,966
Income from discontinued operations		1,027,900			3,069,449		7,235,066			8,996,909
Income tax provision		1,119,421			841,448		2,574,731			2,213,134

	$	(91,521	)	$	2,228,001	$	4,660,335		$	6,783,775


Disposal:
Loss on disposal of discontinued operations	$	(483,783	)	$	—	$	(483,783	)	$	—
Income tax provision		874,290			—		874,290			—

	$	(1,358,073	)	$	—	$	(1,358,073	)	$	—


Income/(loss) from discontinued operations, net of taxes	$	(1,449,594	)	$	2,228,001	$	3,302,262		$	6,783,775

The following table shows the major categories of assets and liabilities classified in discontinued operations in the consolidated balance sheet at December 31, 2007. No such amounts are applicable at September 30, 2008:


	December 31, 2007
Assets

Cash	$	805,498
Prepaid expenses and other current assets		8,419,562
Deferred tax assets		187,754

Current assets		9,412,814
Fixed assets, net		1,102,133
Deferred tax assets		1,094,886
Other assets		476,663

Non-current assets		2,673,682

Total assets	$	12,086,496


Liabilities

Accrued employee cost	$	880,844
Other accrued expenses and current liabilities		1,008,328
Income taxes payable		4,093

Current liabilities		1,893,265

Non-current liabilities		81,643

Total liabilities	$	1,974,908

ITEM 2.

MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

You should read the following discussion in connection with our unaudited consolidated financial statements and the related notes included elsewhere in this Quarterly Report on Form 10-Q and our audited consolidated financial statements and the related notes included in our Annual Report on Form 10-K for the fiscal year ended December 31, 2007. Some of the statements in the following discussion are forward looking statements. See “Forward Looking Statements.”

Overview

We are a leading provider of Outsourcing and Transformation services focused on providing a competitive edge to our clients by outsourcing and transforming their business processes. Our Outsourcing Services are designed to provide integrated front-, middle- and back-office process outsourcing services for our U.S.-based and U.K.-based clients. Outsourcing Services involve the transfer to us of select business operations of a client, such as claims processing, finance and accounting and customer service, after which we administer and manage the operations for our client on an ongoing basis. We also offer a suite of Transformation Service offerings that include research and analytics services, risk advisory services and process advisory services. These Transformation Service offerings are designed to help our clients improve their operating environments through cost reduction initiatives, enhanced efficiency and productivity, and improve the risk and control environment within our clients’ operations whether or not they are outsourced to us. A significant portion of our business relates to processes that we believe are integral to our clients’ operations, and the close nature of our relationships with our clients assists us in developing strong strategic long-term relationships with them. We serve primarily the needs of Global 1000 companies in the insurance, utilities, financial services, healthcare, telecommunications and transportation sectors.

We market our services directly through our sales and marketing and strategic account management teams, which operate out of New York and London, and our business development team, which operates out of Noida, India. We currently operate nine operations centers in India, one operations facility in the United States and a new operations facility in the Philippines, which became operational in April 2008.

Revenues

We generate revenues principally from contracts to provide Outsourcing and Transformation services. For the three and nine months ended September 30, 2008, we had total revenues of $46.6 million and $138.0 million, respectively, compared to total revenues of $39.5 million and $108.9 million, respectively, for the corresponding periods in 2007, an increase of 17.8% and 26.8%, respectively. The key drivers of growth in our total revenues for the three and nine months ended September 30, 2008 were as follows:

•

expansion of our client base,

•

ongoing growth in existing client relationships, and

•

addition of new services in the Transformation Services business.

We anticipate that our revenues will grow as we expand our service offerings, both organically and through acquisitions. Revenues from new clients are an indicator of successful marketing efforts and do not represent a trend in our results of operations. We provide our clients with a range of Outsourcing Services, including insurance services, banking and financial services, utilities, finance and accounting services and collection services. Our clients transfer the management and execution of their processes or business functions to us. As part of this transfer, we hire and train employees to work at our operations centers on the relevant Outsourcing Services, implement a process migration to these operations centers and then provide services either to the client or directly to the client’s customers. Each client contract has different terms based on the scope, deliverables and complexity of the engagement. The Outsourcing Services we provide to any of our clients (particularly under our general framework agreements), and the revenues and income that we derive from those services, may decline or vary as the type and quantity of services we provide under those contracts change over time, including as a result of a shift in the mix of products and services we provide.

For Outsourcing Services, we enter into long-term agreements with our clients with initial terms ranging from three to five years. Although these agreements provide us with a relatively predictable revenue base for a substantial portion of our business, the long selling cycle for our Outsourcing Services and the budget and approval processes of prospective clients make it difficult to predict the timing of new client acquisitions. Revenues under new client contracts also vary depending on when we complete the selling cycle and the implementation phase.

Our Transformation Services include various services such as research and analytics services which are intended to facilitate more effective data-based strategic and operating decisions by our clients, Sarbanes-Oxley compliance, internal audit outsourcing and financial reporting services.

Our Transformation Services can be significantly affected by variations in business cycles. In addition, our Transformation Services usually consist of specific projects with contract terms generally not exceeding one year and may not produce ongoing or recurring business for us once the project is completed. These contracts also usually contain provisions permitting termination of the contract after a short notice period. The short-term nature and specificity of these projects could lead to material fluctuations and uncertainties in the revenues generated from these businesses.

We serve clients mainly in the United States and the United Kingdom, with these two regions generating approximately 56.0% and 43.5%, respectively, of our total revenues for the three months ended September 30, 2008 and approximately 55.9% and 43.8%, respectively, of our total revenues for the three months ended September 30, 2007. For the nine months ended September 30, 2008, these two regions generated approximately 54.4% and 45.2%, respectively, of our total revenues and approximately 56.0% and 43.7%, respectively, of our total revenues for the nine months ended September 30, 2007. In recent years, legislation has been proposed in the United States and the United Kingdom that, if enacted, could restrict or discourage companies in these markets from outsourcing their services overseas. The recent economic downturn in global markets and the recent elections in the United States could result in additional pressure to enact such measures. The enactment of such measures could negatively affect our ability to retain or attract clients in the United States and the United Kingdom and adversely affect our revenues.

We derive a significant portion of our revenues from a limited number of large clients. In the three months ended September 30, 2008, our total revenues from our two largest clients grew to $10.5 million and $5.2 million, respectively, accounting for 22.6% and 11.2% of our total revenues, respectively, during this period. In the nine months ended September 30, 2008, our total revenues from our two largest clients grew to $34.5 million and $15.0 million, respectively, accounting for 25.0% and 10.8% of our total revenues, respectively, during this period. Recently, we have found that larger clients and prospective clients are entering into relationships with multiple providers for services similar to ours or using other approaches to obtain optimal pricing from the client’s prospective. Given recent economic conditions, we expect this trend to continue as prospective clients seek to reduce costs. As a result, our profit margins could be reduced to the extent we are required to lower our prices for such clients.

We provide services to Centrica, which represented $10.5 million, or 22.6% and $34.5 million, or 25.0% of our total revenues for the three and nine months ended September 30, 2008, respectively, and $12.0 million, or 30.4% and $32.3 million, or 29.7% of our total revenues for the three and nine months ended September 30, 2007, respectively, under an agreement that has an initial term that expires in January 2009. On July 11, 2008, Centrica delivered a notice of extension, which notice extended the term of the agreement under its existing terms for an additional 12 months. As a result of this extension, the term of the agreement is scheduled to expire on January 25, 2010. Contracts with other Outsourcing Services clients representing approximately 15.3% of our total Outsourcing Services revenues for the three months ended September 30, 2008 and 16.2% of our total Outsourcing Services revenues for the nine months ended September 30, 2008 will expire prior to September 30, 2009, while the remainder of our Outsourcing Services contracts expire in more than one year or do not have specified initial terms and remain in effect until terminated or until there are no active work orders or engagement schedules under such contracts.

We provide services to Norwich Union, which represented $5.2 million, or 11.2%, and $15.0 million, or 10.8%, of our total revenues for the three and nine months ended September 30, 2008, respectively, and $5.3 million, or 13.3%, and $15.2 million or 13.9%, of our total revenues for the three and nine months ended September 30, 2007, respectively, under a framework agreement and work orders generated by this agreement. The framework agreement expires on February 1, 2012. On July 10, 2008, Norwich Union exercised its pre-existing option (“Transfer Option”) to purchase the shares of NCOP by paying us an amount that approximates the net asset value of NCOP. The purchase closed on August 11, 2008. For the three and nine months ended September 30, 2008, NCOP is reported as a discontinued operation.

We derived revenues from four and eight new clients for our services in the three months ended September 30, 2008 and 2007, respectively. We derived revenues from fourteen and thirty-two new clients for our services in the nine months ended September 30, 2008 and 2007, respectively. Although we are increasing and diversifying our client base, we expect in the near future that a significant portion of our revenues will continue to be contributed by a limited number of large clients.

We recognize revenues from services provided under our client contracts on a cost-plus, time-and-materials, fixed price, contingent fee or unit-price basis. Revenue is recognized on cost-plus contracts on the basis of contractually agreed direct and indirect costs incurred on a client contract plus an agreed upon profit mark-up. Revenue is recognized on time-and-material contracts primarily on the basis of full time equivalent employees, including direct and indirect costs, incurred on a client contract. Revenue is recognized on fixed-price contracts using the proportional performance method. Revenue on contingent fee based contracts is recognized when the related contingency has been met to the client’s satisfaction. Revenue is recognized on unit-price based contracts based on the number of specified units of work (such as the number of e-mail responses) delivered to a client.

Revenues also include amounts representing reimbursable expenses that are billed to and reimbursed by our clients and typically include telecommunication and travel-related costs. The amount of reimbursable expenses that we incur, and any resulting revenues, can vary significantly from period to period depending on each client’s situation and on the type of services provided. For the three months ended September 30, 2008 and September 30, 2007, 5.9% and 4.6%, respectively, of our revenues represent reimbursement of such expenses. For the nine months ended September 30, 2008 and September 30, 2007, 6.7% and 5.0%, respectively, of our revenues represent reimbursement of such expenses.

To the extent our client contracts do not contain provisions to the contrary, we bear the risk of inflation and fluctuations in currency exchange rates with respect to our contracts. We hedge a substantial portion of our Indian rupee/U.S. dollar and U.K. pound sterling/U.S. dollar foreign currency exposure.

Expenses

Cost of Revenues

Our cost of revenues primarily consists of:

•

employee costs, which include salary, retention and other compensation expenses; recruitment and training costs; non-cash amortization of stock compensation expense; and traveling and lodging costs; and

•

costs relating to our facilities and communications network, which include telecommunication and IT costs; facilities and client management support; operational expenses for our operations centers; and rent expenses.

The most significant component of our cost of revenues is employee compensation, recruitment, training and retention. Salary levels in India, employee turnover rates and our ability to efficiently manage and utilize our employees significantly affect our cost of revenues. Salary increases are generally awarded each year effective April 1. Accordingly, employee costs are generally lower in the first quarter of each year compared to the rest of the year. We make every effort to manage employee and capacity utilization and continuously monitor service levels and staffing requirements. Although we generally have been able to reallocate our employees as client demand has fluctuated, a contract termination or significant reduction in work assigned to us by a major client

could cause us to experience a higher-than-expected number of unassigned employees, which would increase our cost of revenues as a percentage of revenues until we are able to reduce or reallocate our headcount. A significant increase in the turnover rate among our employees in India, particularly among the highly skilled workforce needed to execute Outsourcing Services, would increase our recruiting and training costs and decrease our operating efficiency, productivity and profit margins. In addition, cost of revenues also includes a non-cash amortization of stock compensation expense relating to our issuance of equity awards to employees directly involved in providing services to our clients.

We expect our cost of revenues to continue to increase as we continue to add professionals in India, the Philippines and the United States to service additional business, in particular as our Transformation Services business grows and as wages continue to increase in India. In particular, we expect training costs to continue to increase as we continue to add staff to service new clients. There is significant competition for professionals with skills necessary to perform the services we offer to our clients. We expect our cost of revenues to increase due to employee turnover resulting in higher recruitment and training costs.

Cost of revenues is also affected by our long selling cycle and implementation period for our Outsourcing Services, which require significant commitments of capital, resources and time by both our clients and us. Before committing to use our services, potential clients require us to expend substantial time and resources educating them as to the value of our services and assessing the feasibility of integrating our systems and processes with theirs. In addition, once a client engages us in a new contract, our cost of revenues may represent a higher percentage of revenues until the implementation phase for that contract, generally three to four months, is completed.

We also expect cost of revenues to increase when we add new operations facilities due to increases in telecommunication and rent expenses and other facilities operating costs. In particular, we have established a new 900-workstation operation facility in Pasay City, Philippines, which became operational in April 2008. As we increase the amount of physical infrastructure available to perform our operations, we expect that utilization will decrease and this will have a negative impact on our operating margin.

The India Finance Act, 2007 has imposed additional taxes on leased real estate. As such, we may determine that it is in our interest to exercise our purchase options with respect to certain of our leased properties. In addition, in the future we may decide to purchase real estate instead of leasing it, which is likely to increase our initial cash outflow in connection with any expansion of our facilities.

SG&A Expenses

Our general and administrative expenses are comprised of expenses relating to salaries of senior management and other support personnel, legal and other professional fees, telecommunications, utilities and other miscellaneous administrative costs. Selling and marketing expenses primarily consist of salaries of sales and marketing and strategic account management personnel, client relationship management, travel and brand building. We expect that sales and marketing expenses will continue to increase as we invest heavily in our front-end sales and strategic account management functions to better serve our clients. We also expect our costs to increase as we continue to strengthen our back-end support and enabling functions and invest in leadership development, performance management and training programs. SG&A expenses also include non-cash amortization of stock compensation expense related to our issuance of equity awards to senior management, members of our Board of Directors and advisory board, other support personnel and consultants.

Depreciation and Amortization

Depreciation and amortization pertains to depreciation and amortization of our tangible assets, including network equipment, cabling, computers, office furniture and equipment, motor vehicles and leasehold improvements and intangible assets. Amortization of intangible assets acquired is part of depreciation and amortization. As we add facilities, including our new 900-workstation facility in Pasay City, Philippines, which became operational in April 2008, we expect that depreciation expense will increase, reflecting additional investments in equipment such as desktop computers, servers and other infrastructure.

Foreign Exchange

Exchange Rates

We report our financial results in U.S. dollars and a substantial portion of our total revenues is earned in U.K. pound sterling. Accordingly, our results of operations are adversely affected if the U.K. pound sterling depreciates against the U.S. dollar. Although substantially all of our revenues are denominated in U.S. dollars or U.K. pound sterling (56.0% and 43.5%, respectively, for the three months ended September 30, 2008 and 54.4% and 45.2%, respectively, for the nine months ended September 30, 2008, as compared to 55.9% and 43.8%, respectively, for the three months ended September 30, 2007 and 56.0% and 43.7%, respectively, for the nine months ended September 30, 2007), most of our expenses (64.5% in the three months ended September 30, 2008 and 63.6% in the nine months ended September 30, 2008, as compared to 64.0% in the three months ended September 30, 2007 and 63.3% in the nine months ended September 30, 2007) were incurred and paid in Indian rupees. The exchange rates among the Indian rupee, the U.K. pound sterling and the U.S. dollar have changed substantially in recent periods and may fluctuate in the future. The results of our operations could be substantially impacted as the Indian rupee appreciates or depreciates against the U.S. dollar or the U.K. pound sterling.

Currency Regulation

According to the prevailing foreign exchange regulations in India, an exporter of outsourcing services that is registered with a software technology park or an export processing zone in India, such as our subsidiaries Exl India and Inductis India, is required to realize its export proceeds within a period of 12 months from the date of exports. Similarly, in the event that such exporter has received any advance against exports in foreign exchange from its overseas customers, it will have to render the requisite services so that the advances so received are earned within a period of 12 months. If any of Exl India or Inductis India did not meet these conditions, it would be required to obtain permission to export foreign currency from the Reserve Bank of India.

ExlService Holdings and Inductis receive payments under most of our client contracts and are invoiced by Exl India and Inductis India, as applicable, in respect of services that Exl India and Inductis India, as applicable, provide to our clients under these contracts. Exl India and Inductis India hold the foreign currency they receive, primarily from ExlService Holdings and Inductis, in an export earners foreign currency account. All foreign exchange requirements, including import of capital goods, expenses incurred during foreign traveling of employees and discharge of foreign exchange can be met using the foreign currency in that account. As and when funds are required in India, such funds are transferred to an ordinary Indian rupee account.

Income Taxes

The India Finance Act, 2000 provides Exl India and Inductis India with a ten-year holiday from Indian corporate income taxes as an entity exporting IT services from designated software technology parks and export processing zones in India. The India Finance Act, 2000 phases out the tax holiday over a ten-year period from fiscal 2000 through fiscal 2009. Accordingly, facilities established in India on or before March 31, 2000 have a ten-year tax holiday, new facilities established on or before March 31, 2001 have a nine-year tax holiday and so forth until March 31, 2009. The Indian government has recently enacted legislation extending the tax holiday until March 31, 2010. Exl India and Inductis India provides services from its wholly owned, export oriented units situated in Noida, Gurgaon and Pune. The income derived from the services rendered from these facilities is not subject to taxes in India until March 31, 2010.

As a result of the tax holiday, our Outsourcing Services operations have been subject to relatively lower tax liabilities. For example, we recognized lower income tax expense/(benefit) with respect to our foreign operations for the three months ended September 30, 2008 and nine months ended September 30, 2008 as a result of the tax holiday, compared to approximately $1.6 million and $5.1 million, respectively, that we would have incurred if the tax holiday had not been available for that period (without accounting for double taxation treaty set-offs). When our tax holiday expires or terminates, our tax expense will materially increase.

We recognize deferred tax assets and liabilities for temporary differences between the financial statements carrying amounts of existing assets and liabilities and their respective tax bases and operating loss carry forwards. We determine if a valuation allowance is required or not on the basis of an assessment of whether it is more likely than not that a deferred tax asset will be realized.

In May 2007, the Government of India adopted the Indian Finance Act, 2007, that imposed MAT on Indian companies that benefit from a tax holiday with effect from April 1, 2007. Any MAT paid by us can be used as a credit against corporate income taxes payable by us after expiry of the tax holiday for up to seven years, subject to the satisfaction of certain conditions. In accordance with SFAS No. 109, a deferred tax asset of $2.2 million has been recognized as of September 30, 2008.

Exl Philippines, our subsidiary that conducts our operations in the Philippines, enjoys a four year income tax holiday extendable up to six years beginning April 2008, the date of commencement of operations. The income tax holiday is subject to validation by the Philippines Economic Zone Authority based on certain minimum investments. If Exl Philippines does not attain the required investments it will not qualify for the income tax holiday and will be subject to a 5% gross income tax.

U.S. and Indian transfer pricing regulations require that any international transaction involving associated enterprises be at an arm’s-length price. Transactions among our subsidiaries and the Company may be required to satisfy such requirements. Accordingly, we determine the pricing among our associated enterprises on the basis of detailed functional and economic analysis involving benchmarking against transactions among entities that are not under common control. Based on the analysis, we had made certain changes to our transfer pricing agreements with effect from April 2007. If the applicable income tax authorities review any of our tax returns and determine that the transfer price applied was not appropriate, we may incur increased tax liabilities, including accrued interest and penalties. We are currently involved in disputes with Indian tax authorities over the application of some of our transfer pricing policies. We have received five assessment orders from the Indian tax authorities with respect to their audit of certain of our subsidiaries. The Indian tax authorities are examining income tax returns for other tax years. The details of the assessment orders are as below:


Entity	Tax Year	Issue	Amount Demanded		Amount Deposited
Exl India	2003-04	The assessment order alleges that the transfer price we applied to transactions between EXL India and EXL Inc. in the 2003-04 tax year was not appropriate and disallows certain expenses claimed as tax deductible by EXL India.	$	2.0 million	$	2.0 million

Exl India	2004-05	The assessment order alleges that the transfer price we applied to transactions between EXL India and EXL Inc. for the 2004-05 tax year was not appropriate and disallows certain expenses claimed as tax deductible by EXL India.	$	2.1 million	$	2.1 million

Exl Inc.	2003-04	The assessment order alleges that EXL Inc. has a permanent establishment in India.	$	3.1 million	$	1.5 million

Exl Inc.	2004-05	The assessment order alleges that EXL Inc. has a permanent establishment in India.	$	0.1 million	$	0.1 million

Exl Inc.	2005-06	The assessment order alleges that EXL Inc. has a permanent establishment in India.	$	0.7 million	$	0.4 million

Based on advice from our Indian tax advisors, the facts underlying our position and our experience with these types of assessments, we believe that the probability of loss is remote and have accordingly not accrued any amount with respect to these matters in our unaudited consolidated financial statements. We do not expect any impact from these assessments on our future income tax expense. We are subject to U.S. income taxes on the profits we recognize in the United States. The Company has deposited the entire amount demanded by the Indian

tax authorities with respect to the assessment orders received by Exl India and partial amounts with respect to the assessment orders received by Exl Inc. The Indian tax authorities are currently conducting an audit of the Company’s 2005-06 tax year. There can be no assurance that we will not receive additional assessments or will not be required to pay significant additional taxes with respect to that year. There is likelihood that the Company might receive similar orders for other years until the above disputes are resolved.

Critical Accounting Policies

We consider the policies discussed below to be critical to an understanding of our consolidated financial statements, as their application places the most significant demands on management’s judgment regarding matters that are inherently uncertain. These policies include revenue recognition, estimating tax liabilities, stock-based compensation, derivative instruments and pension plan liabilities. These accounting policies and the associated risks are set out below. Future events may not develop exactly as forecast and estimates routinely require adjustment.

Revenue Recognition

Revenue on contingent fee based contracts is recognized when the related contingency has been met to the client’s satisfaction.

The Company accrues for revenue and receivables for services rendered between the last billing date and the balance sheet date.

Income Taxes

As part of the process of preparing our consolidated financial statements, we estimate our income taxes in each of the jurisdictions in which we operate. Tax estimates include decisions regarding the timing and amount of deductions and the allocation of income among various tax jurisdictions. Based on our evaluation of our tax position, we believe we have adequately accrued for probable exposures as of September 30, 2008. To the extent we are able to prevail in matters for which accruals have been established or are required to pay amounts in excess of our reserves, our effective tax rate in a given financial statement period may be materially impacted.

We recognize deferred tax assets and liabilities for future tax consequences attributable to temporary differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases and operating loss carry forwards. We measure deferred tax assets and liabilities using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. We recognize the effect on deferred tax assets and liabilities of a change in tax rates in income in the period that includes the enactment date. We determine if a valuation allowance is required or not on the basis of an assessment of whether it is more likely than not that a deferred tax asset will be realized. At September 30, 2008, we performed an analysis of the deferred tax asset valuation allowance on our Indian subsidiaries and concluded that a valuation allowance offsetting certain deferred tax assets be recorded, on the basis that it is more likely than not that there will not be future taxable income to realize the deferred tax assets. We perform this assessment at the end of each reporting period. See Note 9, “Income Taxes,” in the notes to our unaudited consolidated financial statements for the three and nine months ended September 30, 2008.

Stock-based Compensation

Significant factors considered in determining the fair value of stock awards are as follows. We estimate the expected term of options granted by taking the average of the vesting term and the contractual term of the option, as illustrated in SAB 107 until December 31, 2007. Effective January 1, 2008, the estimated expected term of options granted has been revised based on historical experience since October 2006, which is representative of the expected term of the options. Effective January 1, 2008, the volatility has been calculated based on the volatility of our common stock and the volatility of stocks of comparative companies. Prior to this, volatility was calculated based on the volatility of stocks of comparative companies. The risk-free interest rate that we use in the option valuation model is based on U.S. treasury zero-coupon bonds with a remaining term similar to the expected term of the options. We do not anticipate paying any cash dividends in the foreseeable future and therefore use an expected dividend yield of zero in the option valuation model. We are required to estimate forfeitures at the time of grant and revise those estimates in subsequent periods if actual forfeitures differ from those estimates. We use historical data to estimate pre-vesting option forfeitures and record stock-based compensation expense only for those awards that are expected to vest. All stock-based payment awards are amortized on a straight-line basis over the requisite service periods of the awards, which are generally the vesting periods.

Derivative Instruments

In the normal course of business, we actively look to mitigate the exposure of foreign currency market risk by entering into various hedging instruments, authorized under our policies, with counterparties that are highly rated financial institutions. Our primary exchange rate exposure is with the U.K. pound sterling and the Indian rupee. We use derivative instruments for the purpose of mitigating the underlying exposure from foreign currency fluctuation risks associated with forecasted transactions denominated in certain foreign currencies and to minimize earnings and cash flow volatility associated with the changes in foreign currency exchange rates, and not for speculative trading purposes. We also hedge anticipated transactions that are subject to foreign exchange exposure with foreign exchange contracts that are designated effective and qualify as cash flow hedges, under SFAS No. 133. Changes in the fair value of these cash flow hedges which are deemed effective, are recorded in accumulated other comprehensive income/(loss) until the contract is settled and at that time are recognized in the consolidated statements of operations. We evaluate hedge effectiveness at the time a contract is entered into as well as on an ongoing basis. If during this time a contract is deemed ineffective, the change in the fair value is recorded in the consolidated statements of operations.

At September 30, 2008, forward exchange contracts of $87.9 million and GBP27.7 million were outstanding. We have evaluated the effectiveness of all our forward exchange contracts. For the three months ended September 30, 2008 and September 30, 2007, net gains/(losses) from ineffective cash flow hedges included in our unaudited consolidated statements of income totaled ($2.4) million and $0.1 million, respectively. For the nine months ended September 30, 2008 and September 30, 2007, net gains/(losses) from ineffective cash flow hedges included in our unaudited consolidated statements of income totaled ($2.2) million and $1.0 million, respectively. For hedge contracts discontinued because the forecasted transaction is not expected to occur by the end of the originally specified period, any related derivative amounts recorded in accumulated comprehensive income are reclassified to earnings.

Pension Plan Liability

We provide our employees in India with benefits under a defined benefit plan, which we refer to as the Gratuity Plan. The Gratuity Plan provides a lump sum payment to vested employees on retirement or on termination of employment in an amount based on the respective employee’s salary and years of employment

with us. We determine our liability under the Gratuity Plan by actuarial valuation using the projected unit credit method. Under this method, we determine our liability based upon the discounted value of salary increases until the date of separation arising from retirement, death, resignation or other termination of services. Critical assumptions used in measuring the plan expense and projected liability under the projected unit credit method include the discount rate, expected return on assets and the expected increase in the compensation rates. We evaluate these critical assumptions at least annually. We periodically evaluate and update other assumptions used in the projected unit credit method involving demographic factors, such as retirement age and turnover rate, to reflect our experience. The future mortality rates used are consistent with those published by the Life Insurance Corporation of India.

The discount rate enables us to state expected future cash flows at a present value on the measurement date. The discount rate we use is equal to the yield on high quality fixed income investments in India at the measurement date. A lower discount rate increases the present value of benefit obligations and therefore increases gratuity expense. Since our Gratuity Plan is unfunded, we have not assumed any returns on assets.

Results of Operations

The following table summarizes our results of operations:


	Three months ended September 30,						Nine months ended September 30,
	2008			2007			2008			2007
Revenues(1)	$	46,354,247		$	38,993,700		$	137,572,110		$	107,612,586
Revenues (from related parties)(1)		218,655			538,750			447,285			1,262,785

Total revenues		46,572,902			39,532,450			138,019,395			108,875,371
Cost of revenues (exclusive of depreciation and amortization)(2)		28,046,252			25,975,507			86,902,523			72,792,231

Gross profit		18,526,650			13,556,943			51,116,872			36,083,140

Operating expenses:
General and administrative expenses(3)		7,348,869			6,873,549			24,193,187			19,456,574
Selling and marketing expenses(3)		3,081,174			2,556,621			8,365,991			6,547,878
Depreciation and amortization(4)		2,832,082			2,368,489			8,301,254			6,700,667

Total operating expenses		13,262,125			11,798,659			40,860,432			32,705,119

Income from continuing operations		5,264,525			1,758,284			10,256,440			3,378,021
Other income/(expense):
Foreign exchange gain/(loss)		(6,636,434	)		2,118,766			(5,846,928	)		5,002,224
Interest and other income		1,173,444			1,018,015			2,351,680			3,035,481
Interest expense		(16,512	)		(12,834	)		(58,330	)		(39,848	)

Income/(loss) from continuing operations before income taxes		(214,977	)		4,882,231			6,702,862			11,375,878
Income tax provision/(benefit)		(589,309	)		870,792			(983,498	)		891,539

Income from continuing operations		374,332			4,011,439			7,686,360			10,484,339
Income/(loss) from discontinued operations, net of taxes		(1,449,594	)		2,228,001			3,302,262			6,783,775

Net income/(loss) to common stockholders	$	(1,075,262	)	$	6,239,440		$	10,988,622		$	17,268,114

Earnings/(loss) per share(a):
Basic:
Continuing operations	$	0.01		$	0.14		$	0.27		$	0.37
Discontinued operations		(0.05	)		0.08			0.11			0.24

Net income/(loss) to common stockholders	$	(0.04	)	$	0.22		$	0.38		$	0.61

Diluted:
Continuing operations	$	0.01		$	0.14		$	0.26		$	0.36
Discontinued operations		(0.05	)		0.08			0.11			0.23

Net income/(loss) to common stockholders	$	(0.04	)	$	0.21		$	0.38		$	0.59

Weighted-average number of shares used in computing earnings per share:
Basic		28,846,137			28,644,120			28,801,102			28,387,242
Diluted		29,127,304			29,115,603			29,257,254			29,096,915

(a)	Per share amounts may not foot due to rounding.

(1)	In accordance with GAAP, we include the amount of telecommunications and travel-related costs that are billed to and reimbursed by our clients in our revenues.

(2)

Cost of revenues includes $0.4 million and $0.3 million for the three months ended September 30, 2008 and September 30, 2007, respectively, and $1.0 million and $0.8 million for the nine months ended September 30, 2008 and September 30, 2007, respectively, as non-cash amortization of stock compensation expense relating to the

issuance of equity awards to employees directly involved in providing services to our clients as described in Note 10 to our unaudited consolidated financial statements. Cost of revenues excludes depreciation and amortization related to fixed assets.

(3)

General and administrative expenses and selling and marketing expenses includes $1.2 million and $0.8 million for the three months ended September 30, 2008 and September 30, 2007, respectively, and $3.4 million and $2.3 million for the nine months ended September 30, 2008 and September 30, 2007, respectively, as non-cash amortization of stock compensation expense relating to the issuance of equity awards to our non-operations staff as described in Note 10 to our unaudited consolidated financial statements.

(4)

Depreciation and amortization includes $0.1 million and $0.2 million for the three months ended September 30, 2008 and September 30, 2007, respectively, and $0.5 million and $1.4 million for the nine months ended September 30, 2008 and September 30, 2007, respectively, of amortization of intangibles as described in Note 3 to our unaudited consolidated financial statements.

Three Months Ended September 30, 2008 Compared to Three Months Ended September 30, 2007

Our results of operations for the three months ended September 30, 2008 were negatively impacted by losses recorded as a result of the movement of the Indian rupee against the U.S. dollar relative to our hedged position and due to a decrease in utilization rates attributable to our recent expansion in the Philippines. This was partly offset by increases in Outsourcing and Transformation Services revenues. Exchange rate fluctuations will have a positive or a negative impact on our net income depending on the direction of fluctuation.

Revenues. Revenues increased 17.8% from $39.5 million for the three months ended September 30, 2007 (including $1.8 million of reimbursable expenses) to $46.6 million for the three months ended September 30, 2008 (including $2.7 million of reimbursable expenses). The overall increase of $7.1 million was attributable to an increase of $3.4 million in Outsourcing Services and $3.6 million in Transformation Services and is net of a decrease of $1.7 million due to the appreciation of the U.S. dollar with respect to the U.K. pound sterling. Revenue increases from new clients in Transformation Services was $0.5 million during the three months ended September 30, 2008. Revenue increases from existing clients were attributable to volume increases within existing processes and the addition of 19 new processes.

Cost of Revenues. Cost of revenues increased 8.0% from $26.0 million for the three months ended September 30, 2007 to $28.0 million for the three months ended September 30, 2008. Salaries and personnel expenses for the Company increased from $18.6 million in the three months ended September 30, 2007 to $20.0 million in the three months ended September 30, 2008 as a result of an increase in headcount and salary levels. Cost of revenues also increased due to an increase in reimbursable expenses, primarily as a result of significant additional costs associated with training activities on client premises. The operating costs relating to our operations centers increased from $2.4 million for the three months ended September 30, 2007 to $2.9 million for the three months ended September 30, 2008, primarily reflecting our increased workforce and increased operating capacity. Cost of revenues decreased due to depreciation of the Indian rupee with respect to the U.S. dollar. Cost of revenues includes $0.4 million and $0.3 million for the three months ended September 30, 2008 and September 30, 2007, respectively, for non-cash amortization of stock compensation expense relating to the issuance of equity awards to employees directly involved in providing services to our clients. As a percentage of revenues, cost of revenues decreased from 65.7% for the three months ended September 30, 2007 to 60.2% for the three months ended September 30, 2008.

Gross Profit. Gross profit increased 36.7% from $13.6 million for the three months ended September 30, 2007 to $18.5 million for the three months ended September 30, 2008. The increase in gross profit was primarily the result of increased revenue and reduction in cost of revenues due to the depreciation of the Indian rupee with respect to the U.S. dollar. Gross profit as a percentage of revenues increased from 34.3% for the three months ended September 30, 2007 to 39.8% for the three months ended September 30, 2008.

SG&A Expenses. SG&A expenses increased 10.6% from $9.4 million for the three months ended September 30, 2007 to $10.4 million for the three months ended September 30, 2008. General and administrative expenses increased 6.9% from $6.9 million for the three months ended September 30, 2007 to $7.3 million for the three months ended September 30, 2008 and selling and marketing expenses increased 20.5% from $2.6 million for the three months

ended September 30, 2007 to $3.1 million for the three months ended September 30, 2008. Salary and personnel expenses increased from $4.2 million for the three months ended September 30, 2007 to $4.6 million for the three months ended September 30, 2008 primarily due to the addition of non-operations staff. Overall general and administrative expenses increased by $0.2 million due to the addition of a new center in the Philippines and a one-time cost associated with setting up the center. SG&A expenses include $1.2 million and $0.8 million for the three months ended September 30, 2008 and September 30, 2007, respectively, of non-cash amortization of stock compensation expense relating to our issuance of stock options to our non-operations staff. We expect our SG&A expenses to increase as we add significant additional sales and marketing staff in the United States and the United Kingdom. As a percentage of revenues, SG&A expenses decreased from 23.9% for the three months ended September 30, 2007 to 22.4% for the three months ended September 30, 2008.

Depreciation and Amortization. Depreciation and amortization increased 19.6% from $2.4 million for the three months ended September 30, 2007 to $2.8 million for the three months ended September 30, 2008. This increase was due to expansion of our infrastructure, including our new 900-workstation facility in Pasay City, Philippines, which became operational in April 2008. However, this was slightly offset by a decrease in amortization of intangibles. As we add more facilities, we expect that depreciation expense will increase to reflect the additional investment in equipment and facilities necessary to meet service requirements.

Income from Operations. Income from operations increased from $1.8 million for the three months ended September 30, 2007 to $5.3 million for the three months ended September 30, 2008. As a percentage of revenues, income from operations increased from 4.4% for the three months ended September 30, 2007 to 11.3% for the three months ended September 30, 2008. The increase in income from operations was primarily the result of increased revenues and the depreciation of the Indian rupee with respect to the U.S. dollar.

Other Income. Other income is comprised of foreign exchange gains and losses, interest income and interest expense. Other income decreased from $3.1 million for the three months ended September 30, 2007 to a loss of $5.5 million for the three months ended September 30, 2008 as a result of the increase in foreign exchange losses as a result of movement of the Indian rupee against the U.S. dollar relative to our hedged position.

Provision for Income Taxes. Provision for income taxes decreased $0.9 million for the three months ended September 30, 2007 to a benefit of $0.6 million for the three months ended September 30, 2008. The effective rate of taxes has decreased from 17.8% for the three months ended September 30, 2007 to a benefit of 274.1% for the three months ended September 30, 2008. This is due to a decrease in income as a result of the increase in foreign exchange losses, changes in the geographic distribution of our income and a change in the transfer pricing agreements among ExlService Holdings and Exl India.

Income from continuing operations. Income from continuing operations decreased from $4.0 million for the three months ended September 30, 2007 to $0.4 million for the three months ended September 30, 2008. Income from continuing operations decreased due to the significant increase in losses recorded as a result of movement of the Indian rupee against the U.S. dollar relative to our hedged position. As a percentage of revenues, income from continuing operations decreased from 10.1% for the three months ended September 30, 2007 to 0.8% for the three months ended September 30, 2008.

Nine Months Ended September 30, 2008 Compared to Nine Months Ended September 30, 2007

Our results of operations for the nine months ended September 30, 2008 were negatively impacted by losses recorded as a result of the movement of the Indian rupee against the U.S. dollar relative to our hedged position, a decrease in utilization rates attributable to our recent expansion in the Philippines and a decrease in interest income due to lower prevailing market interest rates during nine months ended September 30, 2008. This was partly offset by increases in Outsourcing and Transformation Services revenues. Exchange rate fluctuations will have a positive or a negative impact on our net income depending on the direction of fluctuation.

Revenues. Revenues increased 26.8% from $108.9 million for the nine months ended September 30, 2007 (including $5.4 million of reimbursable expenses) to $138.0 million for the nine months ended September 30, 2008 (including $9.3 million of reimbursable expenses). The overall increase of $29.1 was attributable to an increase of $19.6 million in Outsourcing Services and $9.6 million in Transformation Services and is net of a decrease in revenues by $1.6 million due to the appreciation of the U.S. dollar with respect to the U.K. pound sterling. Revenues attributable to fourteen new clients obtained during the nine months ended September 30, 2008 was $2.7 million. Revenue increases from new clients were $0.3 million in Outsourcing Services and $2.4 million in Transformation Services during the nine months ended September 30, 2008. Revenue increases from existing clients were attributable to volume increases within existing processes and the addition of 64 new processes.

Cost of Revenues. Cost of revenues increased 19.4% from $72.8 million for the nine months ended September 30, 2007 to $86.9 million for the nine months ended September 30, 2008. Salaries and personnel expenses for the Company increased from $51.3 million in the nine months ended September 30, 2007 to $60.8 million in the nine months ended September 30, 2008 as a result of an increase in headcount and salary levels. Cost of revenues also increased due to an increase in reimbursable expenses, primarily as a result of significant additional costs associated with training activities on client premises. The operating costs relating to our operations centers increased from $6.4 million for the nine months ended September 30, 2007 to $8.5 million for the nine months ended September 30, 2008, primarily reflecting our increased workforce and increased operating capacity. Cost of revenues includes $1.0 million and $0.8 million for the nine months ended September 30, 2008 and September 30, 2007, respectively, for non-cash amortization of stock compensation expense relating to the issuance of equity awards to employees directly involved in providing services to our clients. As a percentage of revenues, cost of revenues decreased from 66.9% for the nine months ended September 30, 2007 to 63.0% for the nine months ended September 30, 2008.

Gross Profit. Gross profit increased 41.7% from $36.1 million for the nine months ended September 30, 2007 to $51.1 million for the nine months ended September 30, 2008. The increase in gross profit was primarily the result of increased Outsourcing and Transformation Services revenues. Gross profit as a percentage of revenues increased from 33.1% for the nine months ended September 30, 2007 to 37.0% for the nine months ended September 30, 2008.

SG&A Expenses. SG&A expenses increased 25.2% from $26.0 million for the nine months ended September 30, 2007 to $32.6 million for the nine months ended September 30, 2008. General and administrative expenses increased 24.3% from $19.5 million for the nine months ended September 30, 2007 to $24.2 million for the nine months ended September 30, 2008 and selling and marketing expenses increased 27.8% from $6.5 million for the nine months

ended September 30, 2007 to $8.4 million for the nine months ended September 30, 2008. Salary and personnel expenses increased from $12.3 million for the nine months ended September 30, 2007 to $15.5 million for the nine months ended September 30, 2008. These increases were primarily due to the addition of non-operations staff and a decrease in utilization rates attributable to our recent expansion in the Philippines. Overall general and administrative expenses increased by $1.4 million due to the addition of a new center in the Philippines and a one-time cost associated with setting up the center. SG&A expenses include $3.4 million and $2.3 million for the nine months ended September 30, 2008 and September 30, 2007, respectively, of non-cash amortization of stock compensation expense relating to our issuance of stock options to our non-operations staff. We expect our SG&A expenses to increase as we add significant additional sales and marketing staff in the United States and the United Kingdom. As a percentage of revenues, SG&A expenses decreased slightly from 23.9% for the nine months ended September 30, 2007 to 23.6% for the nine months ended September 30, 2008.

Depreciation and Amortization. Depreciation and amortization increased 23.9% from $6.7 million for the nine months ended September 30, 2007 to $8.3 million for the nine months ended September 30, 2008. This increase was due to expansion of our infrastructure. However, this was slightly offset by decrease in expense due to depreciation of the Indian rupee with respect to the U.S. dollar and a decrease in amortization of intangibles. As we add more facilities, we expect that depreciation expense will increase to reflect the additional investment in equipment and facilities necessary to meet service requirements.

Income from Operations. Income from operations increased from $3.4 million for the nine months ended September 30, 2007 to $10.3 million for the nine months ended September 30, 2008. As a percentage of revenues, income from operations increased from 3.1% for the nine months ended September 30, 2007 to 7.4% for the nine months ended September 30, 2008. The increase in income from operations was primarily due to the increase in revenues and due to depreciation of the Indian rupee with respect to the U.S. dollar.

Other Income. Other income is comprised of foreign exchange gains and losses, interest income and interest expense. Other income decreased from $8.0 million for the nine months ended September 30, 2007 to a loss of $3.6 million for the nine months ended September 30, 2008 as a result of the increase in foreign exchange losses as a result of movement of the Indian rupee against the U.S. dollar relative to our hedged position and the decrease in interest income during the nine months ended September 30, 2008 as compared to the nine months ended September 30, 2007 due to lower prevailing market interest rates.

Provision for Income Taxes. Provision for income taxes decreased from $0.9 million for the nine months ended September 30, 2007 to a benefit of $1.0 million for the nine months ended September 30, 2008. The effective rate of taxes has decreased from 7.8% for the nine months ended September 30, 2007 to a benefit of 14.7% for the nine months ended September 30, 2008. This is due to a decrease in income as a result of the increase in foreign exchange losses, changes in the geographic distribution of our income and a change in the transfer pricing agreements among ExlService Holdings and Exl India.

Income from continuing operations. Income from continuing operations decreased from $10.5 million for the nine months ended September 30, 2007 to $7.7 million for the nine months ended September 30, 2008. Income from continuing operations decreased due to a foreign exchange loss recorded as a result of movement of the Indian rupee against the U.S. dollar relative to our hedged position and due to a decrease in utilization rates attributable to our recent expansion in the Philippines and due to a decrease in interest income as a result of lower prevailing market interest rates. The increase in net income to common stockholders does not represent a trend in our results of operations and will vary as the exchange rates fluctuate. As a percentage of revenues, income from continuing operations decreased from 9.6% for the nine months ended September 30, 2007 to 5.6% for the nine months ended September 30, 2008.

Liquidity and Capital Resources

At September 30, 2008, we had $101.8 million in cash and cash equivalents on hand.

Cash provided by operating activities from continuing operations increased from $3.8 million in the nine months ended September 30, 2007 to $14.4 million in the nine months ended September 30, 2008. Generally, factors that affect our earnings—for example, pricing, volume of services, costs and productivity—affect our cash flows provided by operations in a similar manner. However, while management of working capital, including timing of collections and payments, affects operating results only indirectly, the impact on working capital and cash flows provided by operating activities can be significant. The increase in cash flows from operations is predominantly due to the increase in net income adjusted for non-cash items and changes in working capital. Net income adjusted for non-cash items increased in the nine months ended September 30, 2008 by $7.0 million compared to the nine months ended September 30, 2007 due to the continued growth in our business. Cash flow from operations increased by $3.6 million due to decrease in working capital in the nine months ended September 30, 2008 compared to the nine months ended September 30, 2007. The decrease in working capital is primarily due to a reduction in accounts receivable by $8.5 million and other assets by $2.1 million, partially offset by outflows due to increase in prepaid and other current assets by $3.3 million and payment of accounts payable and accrued expenses and other current liabilities of $2.6 million and increase in restricted cash by $0.7 million.

Cash used in investing activities from continuing operations increased to $13.9 million in the nine months ended September 30, 2008 from $7.0 million in the nine months ended September 30, 2007. The increase is a result of the purchase of fixed assets including purchase of fixed assets for our new facility in the Philippines and payment made towards purchase consideration for an acquisition made in the nine months ended September 30, 2008, partially offset by the proceeds received from the sale of discontinued operations.

Cash flows from financing activities decreased from an inflow of $1.2 million in the nine months ended September 30, 2007 to an inflow of $0.1 million in the nine months ended September 30, 2008. This is primarily due to the reduction in proceeds from exercise of stock options in the nine months ended September 30, 2008 as compared to the nine months ended September 30, 2007.

We expect to use cash from operating activities to maintain and expand our business. As we have focused on expanding our cash flow from operating activities, we have made significant capital investments, primarily related to new facilities. Capital expenditures we make to meet client needs represent primarily leasehold improvements to build out facilities, telecommunications equipment, and computer hardware and software we purchase in connection with managing client operations. We incurred $12.8 million of capital expenditures in the nine months ending September 30, 2008 from $7.0 million in the nine months ended September 30, 2007. We expect to incur approximately $17.0 million of capital expenditures in 2008 primarily to meet the growth requirements of our clients, including increasing our facilities in India and in the Philippines, as well as to improve our internal technology. The timing and volume of such capital expenditures in the future will be affected by new contracts we may enter into or the expansion of services provided to clients under our existing contracts. In addition, we expect to repurchase an aggregate value of up to $10 million of our common stock from time to time until November 2009.

In connection with the tax assessment orders issued against EXL India and Exl Inc., we may be required to deposit additional amounts with respect to similar orders that may be received by us.

We anticipate that we will continue to rely upon cash from operating activities and cash on hand to finance our capital expenditures and working capital needs. We believe that cash flow from operations and cash on hand will be sufficient to meet our ongoing capital expenditure, working capital and other cash needs over the next two years. If we have significant growth through acquisitions or require additional operating facilities to service client contracts, we may need to obtain additional financing.

Off-Balance Sheet Arrangements

As of September 30, 2008 and December 31, 2007, we had no off-balance sheet arrangements or obligations.

Contractual Obligations

The following table sets forth our contractual obligations as of September 30, 2008:


	Payments Due by Period (in millions)
	Less than 1 year		1-3 years		4-5 years		After 5 years		Total
Capital leases	$	0.2	$	0.2	$	—	$	—	$	0.4
Operating leases		2.3		3.6		1.2		0.2		7.3
Purchase obligations		2.5		—		—		—		2.5
Other obligations(a)		0.7		0.9		0.7		0.7		3.0

Total contractual cash obligations	$	5.7	$	4.7	$	1.9	$	0.9	$	13.2

(a)	Represents estimated payments under the Company’s Gratuity Plan.

Recent Accounting Pronouncements

In September 2006, the FASB issued SFAS No. 157, “Fair Value Measurements” (“SFAS No. 157”). SFAS No. 157 defines fair value, establishes guidelines for measuring fair value and expands disclosures regarding fair value measurements. SFAS No. 157 does not require any new fair value measurements but rather eliminates inconsistencies in guidance found in various prior accounting pronouncements. SFAS No. 157 is effective for fiscal years beginning after November 15, 2007. FSP 157-2 “Partial Deferral of the Effective Date of Statement 157,” deferred the effective date of SFAS No. 157 for all non-financial assets and non-financial liabilities to fiscal years beginning after November 15, 2008. The implementation of SFAS No. 157 for financial assets and financial liabilities, effective January 1, 2008, did not have a material impact on our consolidated financial position, results of operations or cash flows. We are currently evaluating the impact of SFAS No. 157 on non-financial assets and non-financial liabilities, but do not expect the adoption of SFAS No. 157 to have a material impact on our consolidated financial position, results of operations or cash flows.

In February 2007, FASB issued SFAS No. 159, “The Fair Value Option for Financial Assets and Financial Liabilities including an Amendment of FASB Statement No. 115” (“SFAS No. 159”). SFAS No. 159 permits entities to choose to measure many financial instruments and certain other eligible items at fair value. SFAS No. 159 was effective as of January 1, 2008. The implementation of SFAS No. 159 did not have a material impact on our consolidated financial position, consolidated statements of income or cash flows.

In December 2007, the FASB issued SFAS No. 141 (revised 2007), “Business Combinations” (“SFAS No. 141 (revised 2007)”). SFAS No. 141 (revised 2007) changes the accounting for business combinations including the measurement of acquirer shares issued in consideration for a business combination, the recognition of contingent consideration, the accounting for pre-acquisition gain and loss contingencies, the recognition of capitalized in-process research and development, the accounting for acquisition-related restructuring cost accruals, the treatment of acquisition-related transaction costs and the recognition of changes in the acquirer’s income tax valuation allowance. SFAS No. 141 (revised 2007) is effective for fiscal years beginning after December 15, 2008, with early adoption prohibited.

In March 2008, the FASB issued SFAS No. 161, “Disclosures about Derivative Instruments and Hedging Activities—an amendment of FASB Statement No. 133” (“SFAS No. 161”). SFAS No. 161 amends and expands the disclosures required by SFAS No. 133 so that they provide an enhanced understanding of (1) how and why an entity uses derivative instruments, (2) how derivative instruments and related hedged items are accounted for under SFAS No. 133 and its related interpretations and (3) how derivative instruments affect an entity’s financial position, financial performance and cash flows. SFAS No. 161 encourages, but does not require, comparative disclosures for earlier periods at initial adoption. SFAS No. 161 is effective for financial statements issued for fiscal years and interim periods beginning after November 15, 2008, with early application encouraged. The Company is currently evaluating the impact of SFAS No. 161 and therefore had not adopted SFAS No. 161 as of September 30, 2008.

In April 2008, the FASB issued FASB Staff Position No. 142-3, “Determination of the Useful Life of Intangible Assets” (“FSP 142-3”). FSP 142-3 amends the factors an entity should consider in developing renewal or extension assumptions used in determining the useful life of recognized intangible assets under FASB Statement No. 142, “Goodwill and Other Intangible Assets.” This new guidance applies prospectively to intangible assets that are acquired individually or with a group of other assets in business combinations and asset acquisitions. FSP 142-3 is effective for financial statements issued for fiscal years and interim periods beginning after December 15, 2008 with early adoption prohibited.

Forward Looking Statements

This Quarterly Report on Form 10-Q contains forward looking statements. You should not place undue reliance on those statements because they are subject to numerous uncertainties and factors relating to our operations and business environment, all of which are difficult to predict and many of which are beyond our control. Forward looking statements include information concerning our possible or assumed future results of operations, including descriptions of our business strategy. These statements often include words such as “may,” “will,” “should,” “believe,” “expect,” “anticipate,” “intend,” “plan,” “estimate” or similar expressions. These statements are based on assumptions that we have made in light of our experience in the industry as well as our perceptions of historical trends, current conditions, expected future developments and other factors we believe are appropriate under the circumstances. As you read and consider this Quarterly Report on Form 10-Q, you should understand that these statements are not guarantees of performance or results. They involve known and unknown risks, uncertainties and assumptions. Although we believe that these forward looking statements are based on reasonable assumptions, you should be aware that many factors could affect our actual financial results or results of operations and could cause actual results to differ materially from those in the forward looking statements. These factors include but are not limited to:

•

our dependence on a limited number of clients in a limited number of industries;

•

fluctuations in our earnings;

•

our ability to attract and retain clients;

•

restrictions on immigration;

•

our ability to hire and retain enough sufficiently trained employees to support our operations;

•

our ability to grow our business or effectively manage growth and international operations;

•

increasing competition in our industry;

•

telecommunications or technology disruptions;

•

fluctuations in exchange rates between the currencies in which we receive our revenues and the currencies in which we incur our costs;

•

negative public reaction in the United States or elsewhere to offshore outsourcing;

•

regulatory, legislative and judicial developments, including the withdrawal of governmental fiscal incentives;

•

technological innovation;

•

political or economic instability in the geographies in which we operate;

•

worldwide political, economic or business conditions;

•

our ability to successfully consummate or integrate strategic acquisitions; and

•

adverse outcome of our disputes with the Indian tax authorities.

These and other factors are more fully discussed elsewhere in this Quarterly Report on Form 10-Q. These and other risks could cause actual results to differ materially from those implied by forward looking statements in this Quarterly Report of Form 10-Q.

You should keep in mind that any forward looking statement made by us in this Quarterly Report on Form 10-Q, or elsewhere, speaks only as of the date on which we make it. New risks and uncertainties come up from time to time, and it is impossible for us to predict these events or how they may affect us. We have no obligation to update any forward looking statements in this Quarterly Report on Form 10-Q after the date of this Quarterly Report on Form 10-Q, except as required by federal securities laws.

ITEM 3. Quantitative and Qualitative Disclosures About Market Risk

General

Market risk is the loss of future earnings to fair values or to future cash flows that may result from a change in the price of a financial instrument. The value of a financial instrument may change as a result of changes in the interest rates, foreign currency exchange rates, commodity prices, equity prices and other market changes that affect market risk sensitive instruments. Market risk is attributable to all market sensitive financial instruments including foreign currency receivables and payables.

Our exposure to market risk is a function of our expenses and revenue generating activities in foreign currencies. The objective of market risk management is to avoid excessive exposure of our earnings and equity to loss. Most of our exposure to market risk arises out of our foreign currency accounts receivable. Pursuant to our investment policy, our surplus funds are kept as cash or cash equivalents and are invested in highly-rated commercial paper and money market accounts to reduce our exposure to market risk with regard to these funds.

Risk Management Procedures

We manage market risk through our treasury operations. Our senior management and our board of directors approve our treasury operation’s objectives and policies. The activities of our treasury operations include management of cash resources, implementing hedging strategies for foreign currency exposures, borrowing strategies, if any, and ensuring compliance with market risk limits and policies.

Components of Market Risk

Exchange Rate Risk. The functional currency of ExlService Holdings, and our subsidiaries Exl Inc., Inductis LLC and Inductis Inc., is the U.S. dollar. The functional currency of Exl India, Inductis India and ESSPL is the Indian rupee. The functional currency of Exl UK is the U.K. pound sterling. The functional currency of Inductis Singapore is the Singapore dollar. The functional currency of Exl Philippines is the Philippines Peso. In each case, the functional currency is the currency of the primary economic environment in which that entity operates. Monetary assets and liabilities in foreign currency are translated into functional currency at the rate of exchange prevailing on the related balance sheet dates. Transactions in foreign currencies are translated into functional currency at the rate of exchange prevailing on the date of the transaction. All transaction-related foreign exchange gains and losses are recorded in the accompanying consolidated statements of operations. The assets and liabilities of subsidiaries are translated into U.S. dollars at the rate of exchange prevailing on the related balance sheet date. Revenues and expenses are translated into U.S. dollars at the exchange rates prevailing on the last business day of each month, which approximates the average monthly exchange rate. Resulting translation adjustments are included in the “accumulated other comprehensive income/(loss)” in our September 30, 2008 unaudited consolidated balance sheet.

Our exposure to market risk arises principally from exchange rate risk. Although substantially all of our revenues are denominated in U.S. dollars or U.K. pounds sterling (56.0% and 43.5%, respectively, for the three months ended September 30, 2008 and 54.4% and 45.2%, respectively, for the nine months ended September 30, 2008, as compared to 55.9% and 43.8%, respectively, for the three months ended September 30, 2007 and 56.0% and 43.7%, respectively, for the nine months ended September 30, 2007), most of our expenses (64.5% in the three months ended September 30, 2008 and 63.6% in the nine months ended September 30, 2008, as compared to 64.0% in the three months ended September 30, 2007 and 63.3% in the nine months ended September 30, 2007) were incurred and paid in Indian rupees. The exchange rates among the Indian rupee, U.K. pound sterling, Philippines Peso and the U.S. dollar have changed substantially in recent years and may fluctuate substantially in the future.

Our exchange rate risk primarily arises from our foreign currency revenues, expenses incurred by our foreign subsidiaries and foreign currency accounts receivable and accounts payable. Based upon our level of operations during the three and nine months ended September 30, 2008 and excluding any hedging arrangements that we had in place during that period, a 5.0% appreciation/depreciation in the U.K. pound sterling against the U.S. dollar would have increased/decreased revenues in the three months ended September 30, 2008 and nine months ended September 30, 2008 by approximately $1.0 million and $3.1 million, respectively. Similarly, a 5.0% appreciation/depreciation in the Indian rupee against the U.S. dollar would have increased/decreased our expenses incurred and paid in Indian rupees in the three months ended September 30, 2008 by approximately $1.4 million and in the nine months ended September 30, 2008 by approximately $4.2 million.

We have sought to reduce the effect of Indian rupee and U.K. pound sterling exchange rate fluctuations on our operating results by purchasing forward foreign exchange contracts to cover a substantial portion of cost incurred in our India operations. Forward exchange contracts with a notional amount of $87.9 million and GBP27.7 million were outstanding at September 30, 2008 and $44.3 million and GBP29.0 million were outstanding at December 31, 2007. The forward foreign exchange contracts typically mature within twelve months, must be settled on the day of maturity and may be cancelled subject to the payment of any gains or losses calculated as the difference between the contract exchange rate and the market exchange rate on the date of cancellation. We use these instruments as cash flow hedges and not for speculative purposes. We may not purchase contracts adequate to insulate ourselves from Indian rupee and U.K. pound sterling foreign exchange currency risks. In addition, any such contracts may not perform adequately as a hedging mechanism. At prevailing exchange rates, we would expect to incur foreign exchange losses on maturity of the contracts. We may, in the future, adopt more active hedging policies, and have done so in the past.

Interest Rate Sensitivity. We had cash, cash equivalents and restricted cash totaling $102.2 million at September 30, 2008. During the three months ended September 30, 2008 and nine months ended September 30 2008, these amounts were invested principally in a short-term investment portfolio primarily comprised of investment grade commercial paper, U.S. treasury bills, mutual funds and money market accounts. The cash and cash equivalents are held for potential acquisitions of complementary businesses or assets, working capital requirements and general corporate purposes. We do not enter into investments for trading or speculative purposes. We believe that we have no material exposure to changes in the fair value of our investment portfolio as a result of changes in interest rates. The interest income from these funds will be subject to fluctuations due to changes in interest rates. Declines in interest rates would reduce future investment income. A 1.0% decrease in short term rates would reduce our interest income for the three months ended September 30, 2008 by approximately $0.2 million and for the nine months ended September 30, 2008 by approximately $0.4 million.

ITEM 4. CONTROLS AND PROCEDURES

Evaluation of Disclosure Controls and Procedures

The Company maintains disclosure controls and procedures that are designed to ensure that information required to be disclosed in the reports the Company files under the Securities Exchange Act of 1934 (the “Exchange Act”) is recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms, and that such information is accumulated and communicated to the Company’s management, including its Chief Executive Officer (“CEO”) and Chief Financial Officer (“CFO”), to allow timely decisions regarding required financial disclosure. In connection with the preparation of this Quarterly Report on Form 10-Q, the Company’s management carried out an evaluation, under the supervision and with the participation of the CEO and CFO, of the effectiveness and operation of our disclosure controls and procedures as of September 30, 2008. Based upon that evaluation, the CEO and CFO have concluded that, as of September 30, 2008, our disclosure controls and procedures were effective to provide reasonable assurance that the information required to be disclosed by us in reports filed under the Exchange Act were (i) recorded, processed, summarized and reported within the time periods specified in the SEC’s rules and forms and (ii) accumulated and communicated to our management, to allow timely decisions regarding disclosure.

Changes in Internal Control over Financial Reporting

During the three months ended September 30, 2008, there was no change in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act) that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

PART II. OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

We have disclosed under the heading “Legal Proceedings” in our Annual Report on Form 10-K for the fiscal year ended December 31, 2007 certain proceedings which may materially affect our business, financial condition or results of operations. You should carefully consider the disclosures set forth in our Annual Report on Form 10-K for the fiscal year ended December 31, 2007 and the other information set forth elsewhere in this Quarterly Report on Form 10-Q.

As previously disclosed in our Annual Report on Form 10-K for the fiscal year ended December 31, 2007, we are currently involved in disputes with the Indian tax authorities over the application of some of our transfer pricing policies: The table below updates the similar table contained in our Annual Report on Form 10-K for the fiscal year ended December 31, 2007 with regard to amounts demanded and deposited with regard to each pending assessment order.


Entity	Tax Year	Issue	Amount Demanded		Amount Deposited
Exl India	2003-04	The assessment order alleges that the transfer price we applied to transactions between EXL India and EXL Inc. in the 2003-04 tax year was not appropriate and disallows certain expenses claimed as tax deductible by EXL India.	$	2.0 million	$	2.0 million

Exl India	2004-05	The assessment order alleges that the transfer price we applied to transactions between EXL India and EXL Inc. for the 2004-05 tax year was not appropriate and disallows certain expenses claimed as tax deductible by EXL India.	$	2.1 million	$	2.1 million

Exl Inc.	2003-04	The assessment order alleges that EXL Inc. has a permanent establishment in India.	$	3.1 million	$	1.5 million

Exl Inc.	2004-05	The assessment order alleges that EXL Inc. has a permanent establishment in India.	$	0.1 million	$	0.1 million

Exl Inc.	2005-06	The assessment order alleges that EXL Inc. has a permanent establishment in India.	$	0.7 million	$	0.4 million

Based on advice from our Indian tax advisors, the facts underlying our position and our experience with these types of assessments, we continue to believe that the probability of loss is remote and have not accrued any amount with respect to these matters in our unaudited consolidated financial statements. Any amount paid by us as deposits will be refunded to us with interest if we succeed in our appeals. We cannot assure you that our appeals will be successful or that these appeals will be finally resolved in the near future. Amounts paid as deposits in respect of the assessments described above, totaling $6.1 million and $4.3 million as of September 30, 2008 and December 31, 2007, respectively, are included in “Other Assets” in our consolidated balance sheet.

We have deposited the entire amount demanded by the Indian tax authorities with respect to the assessment orders received by Exl India and partial amounts with respect to the assessment orders received by Exl Inc. The Indian tax authorities are currently conducting an audit of our 2005-06 tax year. There can be no assurance that we will not receive additional assessments or will not be required to pay significant additional taxes with respect to that year. There is likelihood that we might receive similar orders for other years until the above disputes are resolved. Future claims may be based on the transfer pricing or permanent establishment claims alleged by the Indian tax authorities, or may be based on alternative arguments. Any failure of our appeals or further assessments would reduce our profitability and cash flows.

ITEM 1A. RISK FACTORS

None.

ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

Unregistered Sales of Equity Securities

None.

Use of Proceeds

None.

Purchases of Equity Securities by the Issuer

ITEM 3. DEFAULTS UPON SENIOR SECURITIES

None.

ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

None.

ITEM 5. OTHER INFORMATION

None.

ITEM 6. EXHIBITS

The following exhibits are being filed as part of this Quarterly Report on Form 10-Q:


2.1		Share Sale and Purchase Agreement, dated July 11, 2008, between the Company and Aviva Global Services Singapore Private Limited (incorporated by reference to Exhibit 2.1 to the Current Report on Form 8-K filed on August 15, 2008).

2.2		SSPA Deed of Amendment, dated August 11, 2008, between the Company and Aviva Global Services Singapore Private Limited (incorporated by reference to Exhibit 2.2 to the Current Report on Form 8-K filed on August 15, 2008).

2.3		Deed of Settlement, dated July 11, 2008, between the Company, Norwich Union Insurance Limited, Aviva International Holdings Limited, Aviva Global Services Singapore Private Limited, exlservice.com (India) Private Limited and Noida Customer Operations Private Limited.

10.1		Notice of Extension delivered by Centrica plc with regard to the Master Services Agreement between the Company and Centrica plc.

31.1		Certification of the Executive Chairman of ExlService Holdings, pursuant to Rule 13a-14 of the Exchange Act, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

31.2		Certification of the President and Chief Executive Officer of ExlService Holdings, pursuant to Rule 13a-14 of the Exchange Act, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

31.3		Certification of the Chief Financial Officer of ExlService Holdings, pursuant to Rule 13a-14 of the Exchange Act, as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.

32.1		Certification of the Executive Chairman pursuant to Rule 13a-14(b) of the Exchange Act and 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

32.2		Certification of the President and Chief Executive Officer pursuant to Rule 13a-14(b) of the Exchange Act and 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

32.3		Certification of the Chief Financial Officer pursuant to Rule 13a-14(b) of the Exchange Act and 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

Deed of Settlement

Exhibit 2.3

The registrant has claimed confidential treatment with regard to portions of this exhibit. This filing omits confidential information (denoted by asterisks) included submitted to the Division of Corporation Finance.

NORWICH UNION INSURANCE LIMITED

AVIVA INTERNATIONAL HOLDINGS LIMITED

AVIVA GLOBAL SERVICES (SINGAPORE) PRIVATE LIMITED

EXLSERVICE HOLDINGS, INC.

EXL SERVICE.COM (INDIA) PRIVATE LIMITED

and

NOIDA CUSTOMER OPERATIONS PRIVATE LIMITED

DEED of SETTLEMENT

THIS DEED of SETTLEMENT is made on

BETWEEN:

1.	NORWICH UNION INSURANCE LIMITED whose registered office is at 8 Surrey Street, Norwich, Norfolk, NR1 3NG (registered in England under number 00099122) (“NUI”)

2.	AVIVA INTERNATIONAL HOLDINGS LIMITED whose registered office is at St Helens, 1 Undershaft, London, EC3P 3DQ (registered in England under number 02180206) (“AIH”)

3.	AVIVA GLOBAL SERVICES (SINGAPORE) PRIVATE LIMITED whose registered office is at 3, Anson Road, #07-01, Springleaf Tower, Singapore 079909 (registered in Singapore under number 200303457R) (“AGSS”)

4.	EXLSERVICE HOLDINGS, INC. a Delaware corporation with its principal office at 350 Park Avenue, 10th Floor, New York, NY 10022 (“EXL Service”)

5.	EXL SERVICE.COM (INDIA) PRIVATE LIMITED whose registered office is at 103A Ashoka Estate, Barakhamba Road, New Delhi 110001, India (registered in India under number 55-99888) (“EXL India”)

AND

6.	NOIDA CUSTOMER OPERATIONS PRIVATE LIMITED of 103A Ashoka Estate, Barakhamba Road, New Delhi 110001, India (registered in India under number U72900DL2003PTC122175) (“EXL Pune”)

each of NUI, AIH, AGSS, EXL Service, EXL India and EXL Pune being a “Party”, and together the “Parties” to this Agreement.

WHEREAS

AGSS and EXL Service are party to an insurance services framework agreement and certain insurance services work orders providing for the provision of business process outsourcing (“BPO”) services by EXL Service to AGSS out of the facility at A-102, Sector 58, Noida, India, which was entered into by AGSS under its former name, Norwich Union Customer Services (Singapore) Private Limited (the “Noida ISFA”).

2.	AGSS, EXL Service, EXL India and EXL Pune are party to a virtual shareholders’ agreement pursuant to which, inter alia, EXL Service grants AGSS an option to acquire the shares owned by EXL Service in EXL Pune (the “Pune VSA”).

3.	Each of the Noida ISFA and the Pune VSA contain clauses prohibiting both AGSS and EXL Service from carrying out certain activities.

4.	The Parties now wish to record the terms on which the Noida ISFA and Pune VSA will be amended so as to inter alia delete the Restrictive Covenants as defined below and to extend the term provided for in the Noida ISFA on the terms detailed below.

NOW THIS DEED WITNESSES AS FOLLOWS:-

1.	DEFINITIONS AND INTERPRETATION

1.1	In this deed of settlement, the following terms shall have the following meanings:


“Affiliates”		means, in respect of each Party, its subsidiaries and subsidiary undertakings from time to time, any holding company of that Party from time to time and all other subsidiaries or subsidiary undertakings of any such holding company from time to time;

“Agreement”		means this deed of settlement as it may be amended from time to time;

“Ancillary Noida Documents”		means the Data Protection Agreement dated 29 July 2004 and the Confidentiality Agreement dated 25 July 2003 both between AGSS, Norwich Union Insurance Limited, EXL Service and EXL India;

“Ancillary Pune Documents”		means the Data Protection Agreement dated 26 August 2004 and the Confidentiality Agreement dated 26 August 2004 both between AGSS, Norwich Union Insurance Limited, Norwich Union Life Services Limited, EXL Service, EXL India and EXL Pune;

“Another Bidder”		means a person other than EXL Service or an Affiliate of EXL Service;

“Aviva Claim”		means any Claim that AGSS or any of its Affiliates has or could have against EXL Service or any of its Affiliates arising out of or in connection with the Restrictive Covenants or any other existing covenant or agreement given by EXL Service or any of its Affiliates in favour of AGSS or any of its Affiliates in any agreement whatsoever other than the Noida ISFA or the Pune VSA that has the same, similar or equivalent effect to the Restrictive Covenants;

“Business Day”		means a day (other than a Saturday or a Sunday or public holiday in England and Wales);

“Claim”		means any actual or potential claim, counterclaim, right of set-off, right of contribution, right to indemnity, cause of action or right or interest of any kind or nature whatsoever, whether in existence now or coming into existence at some time in the future, whether known or unknown, suspected or unsuspected, however and whenever arising, in whatever capacity or jurisdiction, whether or not within the contemplation of the Parties at the time of this Agreement, including a claim which as a matter of law did not at the date of this Agreement exist and whose existence cannot currently be foreseen and any claim or right of action arising from a subsequent change or clarification of the law;

“Companies Acts”		means the Companies Act 2006, the Companies Act, 1985, the Companies Consolidation (Consequential Provisions) Act, 1985, the Companies Act, 1989 and Part V of the Criminal Justice Act, 1993;


“Completion”		means completion of the Project De Caprio Sale and Purchase Agreement;

“EXL Claim”		means any Claim that EXL Service or any of its Affiliates has or could have against AGSS or any of its Affiliates arising out of or in connection with the Restrictive Covenants or any other existing covenant or agreement given by AGSS or any of its Affiliates in favour of EXL Service or any of its Affiliates in any agreement whatsoever other than the Noida ISFA or the Pune VSA that has the same, similar or equivalent effect to the Restrictive Covenants;

“Long-Stop Date”		means 31 December 2008 or, if AIH gives notice (in accordance with clause 16 (Notices)) to EXL Service on or before 31 December 2008 to extend the period during which Completion can occur, 31 March 2009;

“Master Services Agreement”		means the agreement for the provision of certain offshore business process outsourcing services to be supplied to AIH and/or one or more Affiliates of AIH by Another Bidder;

“Proceedings”		means any proceeding, suit or action arising out of or in connection with this Agreement;

“Project De Caprio Sale and Purchase Agreement”		means the agreement for the sale of the entire share capital of AGSS by AIH or another AIH Affiliate to Another Bidder (or the sale by AGSS of all or of substantially all of the assets of AGSS (other than the rights and obligations of AGSS under the Noida ISFA and the Ancillary Noida Documents, which AGSS proposes to transfer to another AIH Affiliate) to Another Bidder);

“Project De Caprio Transaction”		means the transaction for the sale of the shares or assets of AGSS and for the provision of certain offshore business process outsourcing services to be supplied to AIH and/or one or more of its Affiliates by Another Bidder;

“Restrictive Covenants”		means sub-clauses 13.1, 13.2, 13.5, 13.6, 13.7 and 13.8 (Restrictive Covenants) of the Pune VSA and clause 18 (Restrictive Covenants) (except sub-clauses 18.4.3 and 18.4.4) of the Noida ISFA;

“Service Document”		means a claim form, application notice, order or judgement or other document relating to any Proceedings; and

“Working Hours”		means 9.30 a.m. to 5.30 p.m. on a Business Day.

1.2	In this Agreement, save where the context otherwise requires:

(A)

references to the singular shall include references to the plural and vice versa;

(B)

references to any other document are to that document as amended, varied, novated or supplemented at any time and from time to time;

(C)

the words “including” and “include” shall not be construed as or take effect as limiting the generality of the foregoing words;

(D)

references to a “person” shall be construed so as to include any individual, firm, company, government, state or agency of a state, local or municipal authority or government body or any joint venture, association or partnership (whether or not having separate legal personality);

(E)

the expressions “holding company”, “subsidiary” and “subsidiary undertaking” shall have the meanings given in the Companies Acts; and

(F)

the headings shall not be construed as part of this Agreement nor affect its interpretation.

2.	AMENDMENTS TO THE PUNE VSA

Subject to Completion occurring on or before the Long-Stop Date, sub-clauses 13.1, 13.2, 13.5, 13.6, 13.7 and 13.8 (Restrictive Covenants) of the Pune VSA shall be deleted with effect simultaneously with Completion.

3.	AMENDMENTS TO THE NOIDA ISFA

3.1	The Parties Agree that with effect from the date of this Agreement, the Noida ISFA shall be amended by the deletion of clause 25.3.

3.2	Subject to Completion occurring on or before the Long-Stop Date, the Noida ISFA shall be amended as follows, with effect simultaneously with Completion:

(A)

Clause 18 (Restrictive Covenants) except sub-clauses 18.4.3 and 18.4.4 shall be deleted.

(B)

The definition of “Effective Date” in Schedule 1 (Definitions) shall be deleted and be replaced by a new definition of “Effective Date” which shall read as follows:

“means 29 July 2004;”.

3.3	Subject to Completion occurring on or before the Long-Stop Date, the Noida ISFA shall be further amended as follows, with effect from and including 1 August 2009:

(A)

Sub-clause 4.8 (The Services) of the Noida ISFA shall be deleted and a new sub-clause 4.8 substituted in its place, which new sub-clause shall read as follows:

“4.8

The Client agrees to comply with the Minimum Commitment. The Client agrees that at no time prior to 1 February 2012 shall the number of Billable FTEs required by Client for the provision of Insurance Services to it fall below the Minimum Commitment. If at any time prior to 1 February 2012 the total number of Billable FTEs shall fall below the Minimum Commitment for the relevant period, the Client agrees to pay to EXL Holdings (US) an amount equal to the Shortfall Payment

calculated pursuant to Schedule 3 in accordance with clause 13 below. Any dispute as to whether the Minimum Commitment has been met, or if it has not, the amount of any Shortfall Payment so due to EXL Holdings (US) shall be determined in accordance with clause 13.10 below. For the avoidance of doubt, the right to payment of the Shortfall Amount shall be EXL Holdings (US)’ sole remedy in the event of the Client failing to meet the Minimum Commitment.”

(B)

Sub-clause 5.1 (Term) of the Noida ISFA shall be deleted and a new sub-clause 5.1 substituted in its place, which new sub-clause shall read as follows:

“5.1

The term of this Agreement shall commence on the Effective Date and, except to the extent that this Agreement is terminated in accordance with its terms, shall continue until and including 1 February 2012.”

(C)

The term “Authorised Access” used in sub-clause 16.4.3 (Termination of this Agreement) of the Noida ISFA shall be deleted and substituted with the term “Unauthorised Access”.

(D)

A new sub-clause 16.4.4 (Termination of this Agreement) shall be added to the Noida ISFA, which new sub-clause shall read as follows:

“16.4.4

in the event that any of the circumstances referred to in clause 17.1 are continuing after a period of 30 days following the date of a Step-In Notice;”

(E)

The reference to “clause 17.2” in sub-clause 16.6.12 (Termination of this Agreement) of the Noida ISFA shall be deleted and “clause 17.5” shall be substituted in its place.

(F)

The text “Subject to clause 18” in sub-clause 16.7 (Termination of this Agreement) of the Noida ISFA shall be deleted.

(G)

Both references to “the fifth anniversary of the Effective Date” in sub-clause 16.8 (Termination of this Agreement) of the Noida ISFA shall be deleted and “1 February 2012” shall be substituted in their place.

(H)

The reference to “clause 18.4” in sub-clause 16.13 (Termination of this Agreement) of the Noida ISFA shall be deleted.

(I)

Clause 17 (Step In and Transfer) of the Noida ISFA shall be deleted and a new clause 17 (Step In) substituted in its place, which new clause shall read as and shall be in the form set out in Appendix I to this Agreement.

(J)

Sub-clause 21.1.3 (General Obligations) of the Noida ISFA shall be deleted and a new sub-clause 21.1.3 substituted in its place, which new sub-clause shall read as follows:

“21.1.3

it will, and will procure that all EXL Affiliates will, cooperate fully with every other third party supplier of business process outsourcing

services to Client appointed at any time and from time to time and comply with every reasonable request made by Aviva International Holdings Limited (or such Affiliate of Aviva International Holdings Limited as Aviva International Holdings Limited may nominate from time to time provided that EXL Holdings (US) shall agree to that Affiliate making that request, such agreement not to be unreasonably withheld or delayed) at any time and from time to time in the provision of business process outsourcing services to Client, provided that any costs incurred by EXL Holdings (US) or an Affiliate of EXL Holdings (US) in cooperating with such a request shall be borne by Client or the relevant third party supplier, as appropriate.”

(K)

The text “affecting such ??” in sub-clause 33.4 (Force Majeure) of the Noida ISFA shall be deleted.

(L)

The references to “clauses 33.2 and 33.3” in sub-clause 34.5 (Third Party Rights) of the Noida ISFA shall be deleted and “clauses 34.2 and 34.3” shall be substituted in their place.

(M)

***

(N)

A new definition of “Blended FTE Rate” shall be added to Schedule 1 (Definitions) of the Noida ISFA which shall read as follows:

“means ***;”

(O)

A new definition of “Client Termination Event” shall be added to Schedule 1 (Definitions) of the Noida ISFA which shall read as follows:

“means an event referred to in any of clauses 7.5, 16.1, 16.3, 16.4, 16.6, 16.9, 17.5 and 33.5 of the Agreement;”

(P)

The definition of “Confidentiality Agreement” in Schedule 1 (Definitions) of the Noida ISFA shall be deleted and be replaced by a new definition of “Confidentiality Agreement” which shall read as follows:

“means an agreement of that name originally entered into on 23 July 2003 by Client UK, EXL Holdings (US), EXL India and Norwich Union Customer Services (Singapore) Private Limited and novated by the latter party to Client;”

(Q)

The definition of “Data Protection Agreement” in Schedule 1 (Definitions) shall be deleted and be replaced by a new definition of “Data Protection Agreement” which shall read as follows:

“means an agreement of that name originally entered into on the date of this Agreement by Client UK, EXL Holdings (US) and Norwich Union Customer Services (Singapore) Private Limited and novated by the latter party to Client;”.

(R)

A new definition of “EXL Competitors” shall be added to Schedule 1 (Definitions) of the Noida ISFA which shall read as follows:

“has the meaning given to it in Schedule 15;”

(S)

A new definition of “Force Majeure” shall be added to Schedule 1 (Definitions) of the Noida ISFA which shall read as follows:

“has the meaning given to it in clause 33.1;”

(T)

A new definition of “Indian Day Hours” shall be added to Schedule 1 (Definitions) of the Noida ISFA which shall read as follows:

“means the hours from 0600 (Indian Standard Time) until 1900 (Indian Standard Time);”

(U)

***

(V)

A new definition of “Monthly Charge” shall be added to Schedule 1 (Definitions) of the Noida ISFA which shall read as follows:

“has the meaning given to it in Schedule 3 (Charging Principles)”;

(W)

A new definition of “Non-Indian Day Hours” shall be added to Schedule 1 (Definitions) of the Noida ISFA which shall read as follows:

“means hours other than Indian Day Hours”;

(X)

A new definition of “Step-in Notice” shall be added to Schedule 1 (Definitions) of the Noida ISFA which shall read as follows:

“has the meaning given to it in clause 17 (Service Specific Remedies)”;

(Y)

A new definition of “Unit FTE Rate” shall be added to Schedule 1 (Definitions) of the Noida ISFA which shall read as follows:

“has the meaning given to it in schedule 3 (Charging Principles)”;

(Z)

The references to “clauses 16.4.1 and 16.7” in the definition of “Change of Control” in Schedule 1 (Definitions) of the Noida ISFA shall be deleted and “clauses 16.6.1 and 16.9” shall be substituted in their place.

(AA)

The reference to “paragraph 14” in the definition of “Client Licences and Other Agreements” in Schedule 1 (Definitions) of the Noida ISFA shall be deleted and “paragraph 15” shall be substituted in its place.

(BB)

The reference to “clause 13.8” in the definition of “Disputed Charge” in Schedule 1 (Definitions) of the Noida ISFA shall be deleted and “clause 13.10” shall be substituted in its place.

(CC)

The reference to “paragraph 15” in the definition of “EXL Holdings (US) Property” in Schedule 1 (Definitions) of the Noida ISFA shall be deleted and “paragraph 16” shall be substituted in its place.

(DD)

The reference to “clause 13.7” in the definition of “Late Payment Interest” in Schedule 1 (Definitions) of the Noida ISFA shall be deleted and “clause 13.9” shall be substituted in its place.

(EE)

***

(FF)

***

(GG)

The following provisions of the Noida ISFA shall be deleted:

(i)

sub-clauses 8.4 and 8.5.3 (Service Levels and Service Credits);

(ii)

clause 9 (EXL Holdings (US) Property);

(iii)

sub-clauses 15.3.8 and 15.3.9 (Termination of Insurance Services Work Orders);

(iv)

sub-clause 16.6.11 and 16.6.13 (Termination of this Agreement);

(v)

the definitions of “Asset Transfer Agreement”, “Noida Rebate”, “Pune Agreement”, “Other Costs” and “Pass Through Costs” contained in Schedule 1 (Definitions); and

(vi)

Schedule 15 (Asset Transfer Agreement).

3.4	For the avoidance of doubt, the Parties agree that the amendments made to the Noida ISFA pursuant to this clause 3 shall be deemed to be validly made Changes to the Noida ISFA in accordance with the Change Control Procedures in clause 26 (Contract Change Control Procedures) of the Noida ISFA.

4.	FURTHER AMENDMENTS TO THE NOIDA ISFA

4.1

AIH and EXL Service each agree to use, and each shall procure that its respective Affiliates use, all reasonable endeavours to negotiate in good faith and agree the form and content of and execute on or before 31 July 2009 a further amendment agreement to the Noida ISFA meeting the requirements of sub-clause 4.2 below (the “Second Amendment Agreement”). The amendments agreed in the Second Amendment Agreement shall be subject to Completion occurring (or having occurred) on or before the Long-Stop Date and if Completion has occurred on or before the Long-Stop Date the Second Amendment Agreement shall be effective from and including 1 August 2009.

4.2	The Second Amendment Agreement shall modify the Noida ISFA so as to:

(A)

move from a work order structure to a master services agreement structure by insertion of a new service schedule and the deletion of Schedule 6 (Pro Forma Work Order);

(B)

introduce a new schedule containing service level agreements and provisions for services credits and delete the existing clause 8 (Service Levels and Service Credits);

(C)

introduce a new schedule to deal with governance issues and procedures;

(D)

***

(E)

update existing clause 28 (Exit Management);

(F)

introduce a new schedule to manage disaster recovery and business continuity situations and amend the reference in clause 30 (Disaster Recovery and Business Continuity) to refer to that schedule;

(G)

update the existing Schedule 2 (Security); and

(H)

***

Both AIH and EXL Service agree that (to the extent relevant) the positions taken by the parties in the Project De Caprio Transaction shall form the basis of discussions on the form and content of the modifications to be made to the Noida ISFA in the Second Amendment Agreement. Both AIH and EXL Service further acknowledge that certain further consequential amendments to the Noida ISFA (including to amendments made to the Noida ISFA pursuant to this Agreement) will be required to effect the modifications referred to above and both AIH and EXL Service agree to use, and each shall procure that its respective Affiliates use, all reasonable endeavours to negotiate in good faith and agree the terms of such consequential amendments.

4.3

The Parties agree that any and all Insurance Services Work Orders in existence at the date of this Agreement shall continue in full force and effect until 31 July 2009, notwithstanding any provisions therein relating to expiry of term or notice periods required for termination unless and until terminated by Client on one month’s notice provided always that (subject to as provided in clause 4.8 and Schedule 3) Client shall comply with the Minimum Commitment and that no fee shall be payable by Client upon such termination.

5.	NOVATION OF THE NOIDA ISFA AND ANCILLARY NOIDA DOCUMENTS

5.1

Subject to Completion occurring on or before the Long-Stop Date, each of EXL Service, EXL India and EXL Pune (as applicable) irrevocably agree to the transfer of all of the rights, obligations and liabilities of AGSS under the Noida ISFA and the Ancillary Noida Documents to AIH or such other AIH Affiliate as AIH may, in its absolute discretion, choose and undertakes to execute a novation agreement in the form attached at Annex III (the “Novation Agreement”) and to do all such acts or things as may reasonably be required for the purpose of giving effect to that transfer.

5.2

NUI acknowledges and agrees that the Guarantee and Indemnity Deed dated 19 July 2004 between NUI and EXL Service (the “Deed”) shall continue to apply, notwithstanding the transfer referred to in clause 5.1 above and that references in the Deed to the ISFA shall be deemed to refer to the ISFA as novated pursuant to the Novation Agreement and, in accordance with clause 2.4.8 of the Deed, references in the Deed to the Client shall be deemed to refer to the entity to whom the rights, obligations and liabilities of AGSS are transferred pursuant to the Novation Agreement.

6.	REFUND OF ORIGINAL CAPITAL INVESTMENT

EXL Service agrees to refund such part of the original capital investment made in the Noida operations as has not been repaid to AGSS by way of depreciation credits by the date on which this Agreement comes into effect. The amount shall be payable within fourteen days of the date of this Agreement and will be calculated as follows:

(A)

£796,911; less

(B)

depreciation credits passed back to AGSS, as specified on validated invoices, from 1 May 2008 until the date of this Agreement.

7.	WAIVER, SETTLEMENT AND COVENANT NOT TO SUE

7.1

Each of EXL Service, EXL India and EXL Pune hereby waives and releases (and agrees to procure that all of their respective Affiliates shall waive and release) and covenants not to pursue (and agrees to procure that none of their respective Affiliates shall pursue) any proceeding, suit or action for any EXL Claim against AIH, AGSS and/or any of their respective Affiliates (or any of the officers, employees, contractors, consultants, agents or professional advisers of AIH, AGSS or any of such Affiliates or the officers, partners and employees of such contractors, consultants, agents or professional advisers) in respect of or arising out of the entry into the Project De Caprio Sale and Purchase Agreement and the Master Services Agreement (including the negotiation thereof) by AIH, AGSS and/or any of their respective Affiliates and/or any steps taken under or in connection therewith at any time and from time to time following 30 May 2008 and up to and including the earlier of Completion and the Long-Stop Date by AIH, AGSS and/or any of their respective Affiliates (or any of the officers, employees, contractors, consultants, agents or professional advisers of AIH, AGSS or any of such Affiliates or the officers, partners or employees of such contractors, consultants, agents or professional advisers), provided that this waiver shall not apply to any action taken before 30 May 2008 (save in respect of actions taken in connection with the Project De Caprio Transaction to which the waiver shall apply) and provided further that, if Completion does not occur, this waiver shall not apply to anything done after the Long Stop Date, regardless of whether such activity relates to an activity commenced at any time up to and including the Long Stop Date and, for the avoidance of doubt, none of AIH, AGSS nor any of their respective Affiliates shall enter into any agreement (save for the Project De Caprio Sale and Purchase Agreement and Master Services Agreement) prohibited by the Restrictive Covenants.

7.2

Each of NUI, AIH and AGSS hereby waives and releases (and agrees to procure that all of their respective Affiliates shall waive and release) and covenants not to pursue (and agrees to procure that none of their respective Affiliates shall pursue) any proceeding, suit or action for any Aviva Claim against EXL Service, EXL India and/or EXL Pune and/or any of their respective Affiliates (or any of the officers, employees, contractors, consultants, agents or professional advisers of EXL Service, EXL India, EXL Pune or any such Affiliates or the officers, partners or employees of such contractors, consultants, agents or professional advisers) in respect of or arising out of any activities undertaken by EXL Service, EXL India, EXL Pune and/or any of their respective Affiliates (or any of the officers, employees, contractors, consultants, agents or professional advisers of EXL Service, EXL India, EXL Pune or any such Affiliates or the officers, partners or employees of such contractors, consultants, agents or professional advisers) at any time and from time to time following 30 May 2008 and up to and including the earlier of Completion and the Long-Stop Date, provided that this waiver shall not apply to any action taken before 30 May 2008 (save in respect of actions taken in connection with the Project De Caprio Transaction to which the waiver shall apply) and provided further that, if Completion does not occur, this waiver shall not apply to anything done after the Long Stop Date, regardless of whether such activity relates to an activity commenced at any time up to and including the Long-Stop Date and, for the avoidance of doubt, none of EXL Service, EXL India, EXL Pune or any of their respective Affiliates shall enter into any agreement prohibited by the Restrictive Covenants at any time

7.3	Subject to Completion occurring on or before the Long-Stop Date, AIH hereby:

(A)

irrevocably waives and releases (and agrees to procure that all of its Affiliates shall irrevocably waive and release) any and all Aviva Claims against EXL Service, EXL India and EXL Noida and their respective Affiliates (and the respective officers, employees, contractors, consultants, agents and professional advisers of EXL Service, EXL India and EXL Noida and such Affiliates and the respective officers, partners and employees of such contractors, consultants, agents and professional advisers) and this Agreement and the terms set out herein shall be in full and final settlement of any and all such Aviva Claims.

(B)

covenants in favour of EXL Service, EXL India and EXL Noida that it will not, and will procure that none of its Affiliates shall, take any step or issue any proceeding, suit or action or make or assert any Aviva Claim (whether by way of litigation or otherwise) in any jurisdiction against EXL Service, EXL India, EXL Noida or any of their respective Affiliates (or any of the officers, employees, contractors, consultants, agents or professional advisers of EXL Service, EXL India or EXL Noida or any of such Affiliates or the officers, partners or employees of such contractors, consultants, agents or professional advisers).

7.4	Subject to Completion occurring on or before the Long-Stop Date, EXL Service hereby:

(A)

irrevocably waives and releases (and agrees to procure that all of its Affiliates shall irrevocably waive and release) any and all EXL Claims against AIH and AGSS and their respective Affiliates (and the officers, employees, contractors, consultants, agents and professional advisers of AIH, AGSS and such Affiliates and the officers, partners or employees of such contractors, consultants, agents and professional advisers) and this Agreement and the terms set out herein shall be in full and final settlement of any and all such EXL Claims

(B)

covenants in favour of AIH and AGSS that it will not, and will procure that none of its Affiliates shall, take any step or issue any proceeding, suit or action or make or assert any EXL Claim (whether by way of litigation or otherwise) in any jurisdiction against AIH, AGSS or any of their respective Affiliates (or any of the officers, employees, contractors, consultants, agents or professional advisers of AIH, AGSS or any of such Affiliates or the officers, partners or employees of such contractors, consultants, agents or professional advisers).

7.5	This Agreement is made without any admission of liability on the part of any of the Parties in relation to any Claim.

COSTS

Each Party shall bear its own legal and other costs incurred in relation to the negotiations in respect of the Project De Caprio Transaction and the negotiation, preparation and carrying into effect of this Agreement.

9.	ANNOUNCEMENTS AND REFERENCE

9.1

No announcement concerning this Agreement or any ancillary matter shall be made by any Party to this Agreement without the prior written approval of both AIH and EXL Service, such approval not to be unreasonably withheld or delayed. This sub-clause does not apply in the circumstances described in sub-clause 9.2 or 9.3.

9.2	Any Party may make an announcement concerning this Agreement or any ancillary matter if required by:

(A)

law; or

(B)

any securities exchange or regulatory or governmental body or any tax authority to which that party is subject or submits, wherever situated, whether or not the requirement has the force of law

in which case the Party concerned shall take all such steps as may be reasonable and practicable in the circumstances to agree the contents of such announcement with the other Parties before making such announcement.

9.3

Notwithstanding clause 9.1, in the event that a party other than EXL Service (or an EXL Service Affiliate) acquires AGSS, then AIH and EXL Service shall use their respective reasonable endeavours to agree a mutually acceptable announcement to be made by EXL Service outlining reasons why it did not acquire AGSS.

9.4	The restrictions contained in this clause shall continue to apply after any termination of this Agreement without limit in time.

9.5	AIH agrees to provide EXL Service with a favourable ongoing reference in support of EXL Service’s current and future business development.

10.

CONFIDENTIALITY

10.1	Each Party shall treat as confidential all information obtained as a result of entering into or performing this Agreement which relates to:

(A)

the provisions of this Agreement;

(B)

the negotiations relating to this Agreement;

(C)

the subject matter of this Agreement; or

(D)

any other Party or Parties.

10.2	Notwithstanding the other provisions of this clause each Party may disclose confidential information:

(A)

if and to the extent required by law or for the purpose of any Proceedings;

(B)

if and to the extent required by any securities exchange or regulatory or governmental body or any tax authority to which that party is subject or submits, wherever situated, whether or not the requirement for information has the force of law;

(C)

if and to the extent required to vest the full benefit of this Agreement in that party. Without limitation, AIH or any of its Affiliates may disclose a copy of this Agreement to its preferred bidder for the Project De Caprio Transaction (if such bidder is not EXL Service) and to the professional advisers, auditors, financial advisers and/or financiers of such preferred bidder. Any such disclosure shall be subject to each such recipient’s agreement to keep such information confidential to the same extent as if such recipient were a party to this Agreement;

(D)

to its professional advisers, auditors and bankers subject to the party procuring each such recipient’s agreement to keep such information confidential to the same extent as if such recipient were a party to this Agreement;

(E)

if and to the extent the information has come into the public domain through no fault of that Party; or

(F)

if and to the extent the other Party has given prior written consent to the disclosure.

Any information to be disclosed pursuant to paragraph (A) or (B) shall be disclosed only after consultation with the other party, to the extent permitted by law and reasonably practicable.

10.3	The restrictions contained in this clause shall continue to apply after termination of this Agreement without limit in time.

11.

REQUISITE AUTHORITY

11.1	Each Party to this Agreement expressly represents and warrants that:

(A)

It has the requisite power and authority to enter into and perform this Agreement.

(B)

The obligations under this Agreement constitute binding obligations of that Party in accordance with its terms.

(C)

The execution and delivery of, and the performance of its obligations under, this Agreement will not:

(i)

result in a material breach of any provision of the memorandum or articles of association or other constitutional documents of that Party;

(ii)

result in a material breach of, or constitute a default under, any instrument to which that Party is bound;

(iii)

so far as that Party is aware, result in a breach of any order, judgment or decree of any court or governmental agency to which that Party is bound; or

(iv)

require the consent of its shareholders or, so far as that Party is aware, any other person whomsoever.

12.

FURTHER ASSURANCE

Each of the Parties shall at its own cost execute all such documents and take such steps and do all such acts or things as may be reasonably required for the purpose of giving effect to the provisions of this Agreement and (without limitation) to ensure that its terms are binding on and enforceable against each of the Parties in every relevant jurisdiction. For the avoidance of doubt, nothing in this Agreement shall require AIH or any Affiliate of AIH to take any step to further the Project De Caprio Transaction, including, but not limited to, executing the Project De Caprio Sale and Purchase Agreement or the Master Services Agreement and Completing the Project De Caprio Transaction.

13.

ENTIRE AGREEMENT

13.1	Together with the Pune VSA, the Noida ISFA, the Ancillary Pune Documents and the Ancillary Noida Documents this Agreement constitutes the whole and only agreement between the Parties relating to the subject matter of this Agreement.

13.2	Each Party acknowledges that in entering into this Agreement it is not relying upon any pre contractual statement which is not set out in this Agreement.

13.3	Except in the case of fraud by the other Party, no Party shall have any right of action against any other Party to this Agreement arising out of or in connection with any pre contractual statement except to the extent that it is repeated in this Agreement.

13.4

For the purposes of this clause, “pre contractual statement” means any draft, agreement, undertaking, representation, warranty, promise, assurance or arrangement of any nature whatsoever, whether or not in writing, relating to the subject matter of this Agreement made or given by any person at any time prior to the date of this Agreement.

13.5	This Agreement may only be varied or modified by written agreement signed by a duly authorised officer of each of the Parties.

14.

INVALIDITY

If at any time any provision of this Agreement is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction, that shall not affect or impair:

(A)

the legality, validity or enforceability in that jurisdiction of any other provision of this Agreement; or

(B)

the legality, validity or enforceability under the law of any other jurisdiction of that or any other provision of this Agreement.

15.

NO THIRD PARTY RIGHTS

The parties to this agreement do not intend that any term of this agreement should be enforceable, by virtue of the Contracts (Rights of Third Parties) Act 1999, by any person who is not a party to this agreement.

16.

NOTICES

16.1	A notice under this Agreement shall only be effective if it is in writing. Faxes and e-mail are not permitted.

16.2	Notices under this Agreement shall be sent to a party to this Agreement at its address or number and for the attention of the individual (or individuals) set out below:


Party and title of individual		Address
NUI		Aviva plc
Company Secretary of Aviva plc c/o Company Secretary of Norwich Union Insurance Limited		c/o Norwich Union Insurance Limited St Helen’s 1 Undershaft London, EC3P 3DQ

AIH		Aviva plc
Company Secretary of Aviva plc c/o Company Secretary of Aviva International Holdings Limited		c/o Aviva International Holdings Limited St Helen’s 1 Undershaft London, EC3P 3DQ

AGSS		Aviva plc
Company Secretary of Aviva plc c/o Company Secretary of Aviva Global Services (Singapore) Private Limited		c/o Aviva Global Services (Singapore) Private Limited St Helen’s 1 Undershaft London, EC3P 3DQ

EXL Service		Exl Service Holdings, Inc.
General Counsel		350 Park Avenue, 10^th Floor New York, NY, 10022

EXL India		Exl Service.com (India) Private Limited
Corporate Secretary with a copy to the General Counsel of EXL Service at the above address		103A Ashoka Estate Barakhamba Road New Delhi, 110001 INDIA

EXL Pune		Noida Customer Operations Private Limited
Corporate Secretary with a copy to the General Counsel of EXL Service at the above address		103A Ashoka Estate Barakhamba Road New Delhi, 110001 INDIA

Provided that a party may change its notice details on giving notice to the other party of the change in accordance with this clause.

16.3	Any notice given under this Agreement shall, in the absence of earlier receipt, be deemed to have been duly given as follows:

(A)

if delivered personally, on delivery; and

(B)

if sent by first class post, two clear Business Days after the date of posting.

16.4	Any notice given under this Agreement outside Working Hours in the place to which it is addressed shall be deemed not to have been given until the start of the next period of Working Hours in such place.

16.5	The provisions of this clause shall not apply in relation to the service of Service Documents.

17.

LANGUAGE

Each notice, demand, request, statement, instrument, certificate, or other communication under or in connection with this Agreement shall be in English.

18.

AGENT FOR SERVICE

18.1

EXL Service, EXL India and EXL Pune irrevocably appoint EXLService (UK) Limited, whose address for service is at 93-95 Gloucester Place, London, W1U 6JQ, to be its agent for the receipt of Service Documents. EXL Service, EXL India and EXL Pune agree that any Service Document may be effectively served on it in connection with Proceedings in England and Wales by service on its agent effected in any manner permitted by the Civil Procedure Rules.

18.2

If the agent at any time ceases for any reason to act as such, EXL Service, EXL India and/or EXL Pune, as appropriate, shall appoint a replacement agent having an address for service in England or Wales and shall notify EXL Service, EXL India and EXL Pune of the name and address of the replacement agent. Failing such appointment and notification, AIH and AGSS shall be entitled by notice to EXL Service, EXL India or EXL Pune, as appropriate, to appoint a replacement agent to act on behalf of EXL Service, EXL India or EXL Pune. The provisions of this clause applying to service on an agent apply equally to service on a replacement agent.

18.3	A copy of any Service Document served on an agent shall be sent by post to EXL Service, EXL India or EXL Pune, as appropriate. Failure or delay in so doing shall not prejudice the effectiveness of service of the Service Document.

19.

COUNTERPARTS

19.1	This agreement may be executed in any number of counterparts, and by the Parties on separate counterparts, but shall not be effective until each party has executed at least one counterpart.

19.2	Each counterpart shall constitute an original of this agreement, but all the counterparts shall together constitute but one and the same instrument.

20.

GOVERNING LAW AND JURISDICTION

20.1	This Agreement is governed by and shall be construed in accordance with English law.

20.2

The Parties agree that the courts of England are to have exclusive jurisdiction to settle any dispute arising out of or in connection with the validity, effect, interpretation or performance of, or the legal relationships established by, this Agreement or otherwise arising in connection with this Agreement. Any proceeding, suit or action arising out of or in connection with this Agreement shall be brought in the English courts. This clause is not concluded for the benefit of any particular party or parties to this Agreement.

20.3

Each party waives (and agrees not to raise) any objection, on the ground of forum non conveniens or on any other ground, to the taking of proceedings in the English courts. Each party also agrees that a judgment against it in Proceedings brought in England shall be conclusive and binding upon it and may be enforced in any other jurisdiction.

20.4	Each Party submits and agrees to submit irrevocably to the exclusive jurisdiction of the Courts of England and Wales.

IN WITNESS WHEREOF this Agreement has been executed and delivered as a deed by the Parties the day and year first above written.


Executed as a deed by	)
	)
as an attorney for	)
NORWICH UNION INSURANCE	)	/s/	Attorney
LIMITED	)
in the presence of	)

Signature of witness	)	/s/ Simon Staveley-Smith	Witness
Name of witness	)	Simon Staveley-Smith
Address of witness	)	Slaughter and May
	)	One Bunhill Row
Occupation of witness	)	Trainee Solicitor

Executed as a deed by	)
	)
as an attorney for	)
AVIVA INTERNATIONAL HOLDINGS	)	/s/	Attorney
LIMITED	)
in the presence of	)

Signature of witness	)	/s/ Simon Staveley-Smith	Witness
Name of witness	)	Simon Staveley-Smith
Address of witness	)	Slaughter and May
	)	One Bunhill Row
Occupation of witness	)	Trainee Solicitor

Executed as a deed by	)
AVIVA GLOBAL SERVICES	)
(SINGAPORE) PRIVATE LIMITED	)
acting by Steven Turpie	)
who, in accordance with	)
the laws Singapore, is acting under	)
the authority of AVIVA GLOBAL	)
SERVICES (SINGAPORE) PRIVATE	)
LIMITED	)	/s/ Steven Turpie


Executed as a deed by	)
EXLSERVICE HOLDINGS, INC	)
acting by Rohit Kapoor	)
who, in accordance with	)
the laws of the state of Delaware,	)
is acting under the authority of	)
EXLSERVICE HOLDINGS, INC	)	/s/ Rohit Kapoor

Executed as a deed by	)
EXL SERVICE.COM (INDIA)	)
PRIVATE LIMITED	)
acting by Amitabh Hajela	)
who, in accordance with	)
the laws of India, is acting under	)
the authority of EXL SERVICE.COM	)
(INDIA) PRIVATE LIMITED	)	/s/ Amitabh Hajela

Executed as a deed by	)
NOIDA CUSTOMER OPERATIONS	)
PRIVATE LIMITED	)
acting by Amitabh Hajela	)
who, in accordance with	)
the laws of India, is acting under	)
the authority of NOIDA CUSTOMER	)
OPERATIONS PRIVATE LIMITED	)	/s/ Amitabh Hajela

Notice of Extension

Exhibit 10.1

Confidential between Centrica Plc & EXL Services




		Centrica plc Millstream West Maidenhead Road Windsor Berkshire SL4 5GD

Date: 11 July 2008		www.centrica.com

To: Vikram Talwar

Exl Service Holdings, Inc., a Delaware corporation with its principal office at 350 Park Avenue, 10th Floor, New York, NY 10022, USA (“EXL US”); and

exl Service.com (India) Private Limited, an Indian private limited company with its principal office at 48 Sector 58, Noida, UP 201 301, India (“EXL India”)

Dear Vikram,

Notice of First Extension Period for the provision of services between us dated 25^th July 2005 reference CEN/2005/9464/BU (the “Framework Agreement”; capitalized terms used but not defined herein shall have the meaning ascribed to them in the Framework Agreement) together with a series of Work Contracts, Amendments and Contract Change Notices.

Further to our recent discussions, Client wishes to exercise clause 3.1.1 to extend the Framework Agreement for a further period of 12 months from 25^th January 2009, the date of expiry of the Minimum Term.

For the avoidance of doubt, extension of the Framework Agreement pursuant to clauses 3.1.1 shall extend the term of any Work Contract unless Client advises otherwise in writing in relation to any Work Contract or otherwise stated within individual Work Contracts or Change Notices

The terms and conditions in the Framework Agreement, Amendments, subsequent Work Contracts and Change Notices still apply in respect of the First Extension Period unless otherwise agreed to by the parties.

May I take this opportunity, to wish both our organisations a successful year ahead and continue to evolve our operations.

Centrica plc

Registered in England & Wales No 3033654

Registered Office

Millstream Maidenhead Road

Windsor, Berkshire SL4 5GD

Confidential between Centrica Plc & EXL Services

Please sign, date and return one copy of this letter by way of agreement to the First Extension Period.

Yours sincerely

/S/ HV Rodgers

Heather Rodgers,

Head of Group Procurement & Supplier Management, Centrica PLC

July 11, 2008

In Witness of Divyesh Lad, British Gas Commercial

We hereby confirm our agreement to the arrangements set out in this letter

/S/ Rohit Kapoor

ROHIT KAPOOR, CEO

For and on behalf of EXLService Holdings, Inc.

Date: July 11^th, 2008

/S/ Pavan Bagai

Pavan Bagai, Chief Operating Officer

For and on behalf of exl Service.com (India) Private Limited

Date: July 11 2008

Certification of the Executive Chairman of ExlService Holdings

EXHIBIT 31.1

SECTION 302 CERTIFICATION

I, Vikram Talwar, certify that:

1.	I have reviewed this quarterly report of ExlService Holdings, Inc.;

2.	Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.	Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

The registrant’s other certifying officers and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)

Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b)

Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c)

Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)

Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.	The registrant’s other certifying officers and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a)

All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b)

Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: November 10, 2008

/S/ VIKRAM TALWAR

Vikram Talwar

Executive Chairman

Certification of the President and CEO of ExlService Holdings

EXHIBIT 31.2

SECTION 302 CERTIFICATION

I, Rohit Kapoor, certify that:

1.	I have reviewed this quarterly report of ExlService Holdings, Inc.;

2.	Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.	Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

(a)

(b)

(c)

(d)

5.	The registrant’s other certifying officers and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a)

(b)

Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: November 10, 2008

/S/ ROHIT KAPOOR

Rohit Kapoor

President and Chief Executive Officer

Certification of the Chief Financial Officer of ExlService Holdings

EXHIBIT 31.3

SECTION 302 CERTIFICATION

I, Matthew Appel, certify that:

1.	I have reviewed this quarterly report of ExlService Holdings, Inc.;

2.	Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.	Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

(a)

(b)

(c)

(d)

5.	The registrant’s other certifying officers and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a)

(b)

Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: November 10, 2008

/S/ MATTHEW APPEL

Matthew Appel

Chief Financial Officer

Certification of the Executive Chairman pursuant to Rule 13a-14(b)

Exhibit 32.1

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report of ExlService Holdings, Inc. (the “Company”) on Form 10-Q for the period ending September 30, 2008 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Vikram Talwar, Executive Chairman of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

(a)

the Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(b)

the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

/S/ VIKRAM TALWAR

Vikram Talwar

Executive Chairman

November 10, 2008

Certification of the President and CEO pursuant to Rule 13a-14(b)

Exhibit 32.2

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report of ExlService Holdings, Inc. (the “Company”) on Form 10-Q for the period ending September 30, 2008 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Rohit Kapoor, President and Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

(a)

the Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(b)

the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

/S/ ROHIT KAPOOR

Rohit Kapoor

President and Chief Executive Officer

November 10, 2008

Certification of the Chief Financial Officer pursuant to Rule 13a-14(b)

Exhibit 32.3

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report of ExlService Holdings, Inc. (the “Company”) on Form 10-Q for the period ending September 30, 2008 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Matthew Appel, Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

(a)

the Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(b)

the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

/S/ MATTHEW APPEL

Matthew Appel

Chief Financial Officer

November 10, 2008