EXL Named a Leader in Insights-Driven BPO Evaluation by Top Independent Research Firm
According to the report, “EXL has demonstrated the ability to think both wide — across the scope of a business process — and deep, from data to insight to action and outcome. Clients commend EXL’s deep bench of insights-driven skills and say that it has ‘better analytics than anybody else.’ EXL is a strong fit for a variety of clients, but particularly those looking to infuse complex business processes with breakaway value through insights.”
Commenting on the recognition, Ankor Rai,
The Forrester Wave™ evaluation ranks participants as Leaders, Strong Performers, Contenders, and Challengers. Forrester assessed 13 service providers for its 2020 report on insights-driven BPO. In the report, Forrest states that EXL:
- Leads with robust insights-led transformation
- Puts “skin in the game” by driving innovation on both technology and commercial models
- Continues to build upon its already impressive capability footprint with a distinct roadmap
- Excels at measuring and reporting on the business impact of insights-driven initiatives
“We’re grateful to hear that our clients told Forrester that our analytics capabilities are better ‘than anybody else,’ because that means we are differentiating ourselves through value creation,” said
About EXL
EXL (NASDAQ: EXLS) is a leading operations management and analytics company that helps our clients build and grow sustainable businesses. By orchestrating our domain expertise, data, analytics and digital technology, we look deeper to design and manage agile, customer-centric operating models to improve global operations, drive profitability, enhance customer satisfaction, increase data-driven insights, and manage risk and compliance. Headquartered in
Media - USMichael Sherrill Vice President Marketing 646-419-0778 michael.sherrill@exlservice.com Media -Europe ,India and APACShailendra Singh Vice President Corporate Communications +91-98104-76075 shailendra.singh@exlservice.com Investor RelationsSteven N. Barlow Vice President Investor Relations 212-624-5913 steven.barlow@exlservice.com
Source: ExlService Holdings, Inc.